Steven Gretschmann

• Completed troubleshooting and diagnostics on company resources.
• Provided exceptional customer support, resolving technical issues with effective communication skills.
• Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.

• Participated in change management processes, ensuring minimal impact on end-users during system updates or migrations.
• Improved network performance by deploying and configuring Voice over IP systems.
• Established positive relationships with vendors, negotiating favorable pricing terms on hardware purchases and support contracts.
• Reduced downtime for clients by providing expert troubleshooting and resolution of voice-related issues.
• Provided top-notch customer support, quickly resolving user issues related to call quality and connectivity.
• Assisted in disaster recovery planning efforts, ensuring continuous availability of critical voice communication services during emergencies.
• Installed and configured new devices and system components.
• Responded to service requests during and after business hours.
• Coordinated installation of new users and relocations of existing users.

• Implemented backup procedures for critical data, reducing the risk of data loss due to system failure or human error.
• Improved system efficiency by identifying and resolving technical issues in a timely manner.
• Negotiated contracts with vendors for cost-effective procurement of hardware and software resources.
• Conducted regular system audits to maintain compliance with industry regulations and standards.
• Mentored junior staff members in information systems operations and best practices, contributing to the overall growth and development of the team.
• Monitored performance metrics and proactively responded to issues affecting the end-user experience or system stability.
• Facilitated communication between technical and non-technical personnel during project development phases, ensuring clarity of expectations across all parties involved.

• Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
• Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
• Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.

• Maintained tight tolerances with design specifications.
• Improved accuracy in part production by utilizing precise measurement tools and calibrating machines accordingly.
• Reduced machine downtime through regular maintenance and troubleshooting of equipment issues.
• Properly loaded and unloaded materials in and out of machines.
• Manually set up machinery, lathes, and grinders.
• Assisted in the training of new machinists, sharing industry knowledge and best practices for optimal performance.
• Contributed to a safer work environment by adhering to safety protocols and promoting awareness among team members.
• Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
• Optimized tool selection for specific jobs, resulting in reduced wear and longer tool life.
• Increased production efficiency by closely studying blueprints for accurate machine programming.
• Regularly exceeded daily production goals by effectively troubleshooting machinery and programming issues.
• Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.

• Assisted in calving, ensuring the safety of both mother and calf during the birthing process.
• Contributed to increased milk production through careful monitoring of herd nutrition and diet adjustments.
• Identified potential health issues early on by conducting regular visual inspections of animals, resulting in timely treatment interventions.
• Aided in breeding activities by detecting heats, assisting with artificial insemination procedures, and monitoring pregnancy status.
• Promoted a positive team atmosphere by actively engaging in open communication, sharing knowledge, and providing assistance to colleagues when necessary.
• Facilitated smooth transitions between shifts by providing thorough updates on herd condition, tasks completed, and outstanding duties to team members.
• Milked [Number] cows using milking machinery.
• Monitored milk production quality and quantity and evaluated daily data to address inefficiencies.

I am mentioning this to illustrate that at the age of 14 I learned what good customer service is all about. Another wonderful experience.