Steven Grieder
Panama City,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in business sales, tech support, and communications industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Business Sales/Consultant/Tech Support
Teleperformance, USA
01.2013 - 04.2024
- Began employment as a Premier Business Care representative, handling large accounts
- Advanced within the company to a newly established Fed/Gov department, which required additional training and security clearance
- Responsible for prompt and accurate handling of government accounts, billing, sales, ticket handling, and network troubleshooting
- Assist supervisors as a tenured rep by handling escalation calls, adjustment requests, billing issues, and by mentoring new hires in training
- Promoted to International High Balance Department which handled escalated issues regarding international roaming and international long distance disputes, in excess of $450.00
- Transitioned to Virtual Sales Environment assisting potential and new customers by qualifying products and services geared for their needs.
- Crafted compelling proposals that addressed specific pain points of clients while highlighting the competitive advantages of our products or services.
- Established trust with prospective customers by conducting thorough needs assessments and offering tailored recommendations based on their unique objectives.
- Delivered post-sale support by addressing issues promptly and ensuring client satisfaction, nurturing long-term business relationships.
- Managed a diverse portfolio of accounts, ensuring timely follow-ups and consistent communication for sustained growth and profitability.
- Final intercompany move to a tech support position with top industry electronics corporation, rapidly advancing to senior support level.
CSR, Sales
Alltel/Verizon
07.2005 - 01.2013
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
- Provided personalized product recommendations based on customers'' needs and preferences.
Education
Bachelor of Arts - Music Education
University of South Florida
Gulf Coast State College
Skills
- Positive attitude with strong willingness to learn and improve
- Superior knowledge of computer applications, hardware, and software
- Comfortable working with team at any level
- Extensive customer service and call handling experience
- Client acquisition
- Performance Tracking
- Sales Presentations
- Industry Expertise
- Competitive Analysis
- Cross-selling strategies
- Objection handling
- Closing Techniques
- Upselling and Cross Selling
- Performance Analysis
- Documentation
- Solution selling
- Equipment Troubleshooting
- Sales Support
- Pre-sales support
- Technical consulting
- Microsoft Visio
References
Available Upon Request
Timeline
Business Sales/Consultant/Tech Support
Teleperformance, USA
01.2013 - 04.2024
CSR, Sales
Alltel/Verizon
07.2005 - 01.2013
Bachelor of Arts - Music Education
University of South Florida
Gulf Coast State College
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