Steven Grossman
Moorhead,MN
Summary
Dynamic Diesel Technician with extensive experience at Freightliner Trucks, excelling in fuel system repair and preventive maintenance. Proven ability to enhance customer satisfaction through effective communication and exceptional service. Demonstrated situational awareness and strong documentation skills, ensuring safety and efficiency in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Diesel Technician
Freightliner Trucks A Division Of Daimler Trucks USA
08.2023 - Current
- Troubleshot systems, traced problems and diagnosed root causes.
- Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
- Completed warranty services and submitted required paperwork.
- Increased customer satisfaction levels through prompt and effective communication regarding repair progress and timelines.
- Provided exceptional customer service by addressing concerns promptly and offering clear explanations of required repairs or services.
- Performed vehicle lubrication and DOT safety inspections.
911 Emergency Dispatcher
Red River Regional Dispatch Center
08.2021 - 08.2023
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Security Supervisor
Securitas Security Services USA
08.2020 - 08.2021
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
Education
High School Diploma -
Central Cass High School
Casselton, ND05-2015
Skills
- Fuel system repair
- Preventive Maintenance
- Workplace safety
- HVAC systems maintenance
- Customer service
- Documentation
- Patience and tolerance
- Memory retention
- Situational awareness
- Typing speed
Timeline
Diesel Technician
Freightliner Trucks A Division Of Daimler Trucks USA
08.2023 - Current
911 Emergency Dispatcher
Red River Regional Dispatch Center
08.2021 - 08.2023
Security Supervisor
Securitas Security Services USA
08.2020 - 08.2021
High School Diploma -
Central Cass High School
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