Summary
Work History
Education
Skills
Timeline
Generic

Steven Groves

ALBION,IN

Summary

Dynamic and dedicated professional with extensive experience at Goss Grocery, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Recognized for maintaining a clean and organized environment while collaborating with team members to achieve sales targets and improve operational efficiency.

Work History

Cashier/ Stocker/ Deli Worker

Goss Grocery
  • Executed customer transactions swiftly through point-of-sale systems.
  • Handled service-related customer questions.
  • Maintained accurate cash drawer and balanced daily sales reports.
  • Implemented best practices for handling cash and credit transactions.
  • Ensured cleanliness and organization of checkout area to enhance customer experience.
  • Collaborated with team members to improve workflow during peak hours.
  • Resolved customer issues promptly, ensuring high levels of satisfaction.
  • Supported inventory management by restocking shelves as needed.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.

Cashier/Stocker/Deli Worker

Albion Village Foods


  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in stocking shelves and organizing merchandise to enhance store presentation.
  • Collaborated with team members to ensure smooth operational flow during peak hours.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Developed rapport and fostered brand loyalty by offering personalized service.

Education

High School Diploma -

Skills

  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management
  • Order taking
  • Professionalism and courtesy
  • Product restocking
  • Product knowledge
  • ID verification
  • Attention to detail
  • Upselling techniques
  • Promotions and discounts
  • Merchandise exchange

Timeline

Cashier/ Stocker/ Deli Worker

Goss Grocery

Cashier/Stocker/Deli Worker

Albion Village Foods

High School Diploma -

Steven Groves