Steven Guerra
Longview,WA
Summary
Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Strong experience of supervising in a large retail environment.
Overview
20
20
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
03.2018 - 07.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Arts Administrator
University Of California, Santa Barbara
11.2004 - 03.2008
- Contributed to creative process through original ideas and inspiration.
- Communicated with subscribers to exchange, upgrade, renew and purchase tickets.
- Collaborated with marketing department to brainstorm methods to upsell tickets to various shows using Tessitura to extract data for email blasts and mailing lists.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Created and maintained reports of sold tickets and payments received.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Events Manager
Music Academy Of The West
10.2003 - 03.2008
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Coordinated florists, photographers, and musicians for events.
- Interviewed clients to understand event scopes of work and establish budgets.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
Education
No Degree - Sociology
Lower Columbia College
Longview, WASkills
- Merchandising
- Freight Unloading
- Time Management
- Store Layouts
- Stockroom Organization
- Customer Engagement
- Profit and Loss
- POS Systems Operations
- Staff Training
- Computer Proficiency
- Leadership Competency
- Cash Handling and Reconciliation
Timeline
Department Supervisor
Lowes Home Improvment
03.2018 - 07.2023
Arts Administrator
University Of California, Santa Barbara
11.2004 - 03.2008
Events Manager
Music Academy Of The West
10.2003 - 03.2008
No Degree - Sociology
Lower Columbia College
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