Steven Guerrero

Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
Responds to customer inquiries and concerns, creating customized solutions
Sells and fulfills banking products including checking and savings accounts, credit cards, and Certificate of Deposits (CDs)
Identifies client needs for licensed sales functions, making referrals to Line of Business partners
Quotes rates, terms, and programs for banking solutions
Manages risk in every business, product, and service transaction leveraging available tools

• Conducted cash handling, credit card transactions, and register closeout at end of business day.
• Assisted customers in finding appropriate parts promptly.
• Organized parts storage and stocked inventory according to established guidelines.
• Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
• Stocked and managed stock of parts.
• Completed sales and service documentation for customer and business records and provided receipts of purchase.
• Inspected parts for defects, removing damaged parts, and replacing with new ones.
• Trained and mentored junior employees on regulations, best practices, and performance strategies.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.