Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Steven Guo

Wexford,PA

Summary

I am a hardworking college student committed to helping businesses thrive during high hours. I'm patient and knowledgeable, spending time handling customer services while understanding the fundamentals of the work goals. My schedule is flexible from Monday through Saturday, 9 am-10 pm, and I am willing to fill in extra hours in case of absences or missing staff. Overall, I am easy to work with, can demonstrate honesty and integrity with others, and am willing to put extra effort into my position.

Overview

7
7
years of professional experience

Work History

Sales Associate

Giant Food Stores
State College, PA
11.2023 - 05.2024

- Process transactions through point-of-sale systems efficiently and accurately

- Able to mentally count and do basic math through cashier transactions

- Handle customer inquiries and concerns in a professional manner

- Able to assist with restocking shelves and managing task inventories

- Provide excellent customer service while maintaining a friendly and professional bearing

- Staying knowledgeable of store features, promotions, and benefits

- Ensuring that the store is clean and organized for customer use

- Communicate with other team members to achieve end-of-day goals while making sure the environment is positive

Crew Member

McDonald's
Wexford, PA
05.2023 - 08.2023

- Manage the reception desk and kiosks while compiling customer orders

- Responsible for packing food orders efficiently and quickly

- Maintain a clean environment and workspace for customers and team members

- Communicate with customer needs and team members in a polite and professional manner

- Carried and supplied stock for the use of team members and customers

- Ensuring our hard work and skills have met today's goal requirements

Receptionist

Lydia Music Center
Pittsburgh, PA
01.2017 - 05.2020

- Respond to phone calls quickly and communicate customers about concerns in a professional manner

- Document sales, process transactions, and proposed rental contracts efficiently and effectively

- Restock, order, and organize an inventory of supplies

- Maintain and volunteer music camps sponsored by our organization to optimize customer satisfaction

- Manage online transactions from customers via our organization's website while maintaining customer needs

Education

Bachelor of Science - Business Administration

Penn State
University Park, PA
05-2026

High School Diploma -

North Allegheny High School
Wexford, PA
06-2022

Skills

  • Product Sales
  • Payment Processing
  • Written and oral communication skills
  • Multi-tasking strength
  • POS System Operation
  • Guest Relations

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Professional

Timeline

Sales Associate

Giant Food Stores
11.2023 - 05.2024

Crew Member

McDonald's
05.2023 - 08.2023

Receptionist

Lydia Music Center
01.2017 - 05.2020

Bachelor of Science - Business Administration

Penn State

High School Diploma -

North Allegheny High School
Steven Guo