Steven Gurney
Gulfport,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Library Technical Guide 1
Hillsborough County Public Library Cooperative
Tampa, FL
02.2009 - Current
- Resolved problems that arose during the course of fulfilling patron requests including late returns or lost items.
- Performed searches in online catalogs and databases to identify potential lenders for requested items.
- Initiated, processed, tracked, and closed out interlibrary loan requests for patrons.
- Provided instruction in the use of the library's ILL software applications as needed.
- Responded to patron inquiries regarding interlibrary loan services, policies, fees, and procedures.
- Verified accuracy of item descriptions against original request forms before returning them to the lending library.
- Verified and documented inter-library loans in computer system.
- Drafted and sent letters of inquiry to potential lenders when needed.
- Assisted patrons in locating and obtaining materials from other libraries through interlibrary loan requests.
Education
Bachelor of Arts - Political Science
University of South Florida
Tampa, FL05-1993
Master of Science -
University of South Florida
St. PetersburgSkills
- Supervisory skills
- Interpersonal Communication
- Active Listening
- User Support
- Multitasking
- Tipasa expertise
Timeline
Library Technical Guide 1
Hillsborough County Public Library Cooperative
02.2009 - Current
Bachelor of Arts - Political Science
University of South Florida
Master of Science -
University of South Florida
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