Steven Gustafson
Spring Hill,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
RCA - Rural Carrier Assistant
United States Postal Service, USPS
Homosassa, FL
05.2023 - Current
- Worked effectively in team environments to make the workplace more productive.
- Collected outgoing mail from post office boxes or from customers at their residences or places of business.
- Coordinated with supervisors regularly on route changes due to construction detours or bad weather conditions.
- Maintained accurate records of daily activities including deliveries, pickups, mileage and other pertinent information.
- Delivered packages directly to customers' homes or businesses using company-provided equipment when necessary.
- Provided customer service by answering inquiries regarding postal regulations, rates, forms and other related services.
- Operated a vehicle to transport mail and packages over established routes, ensuring the timely delivery of all items.
Social Media Coordinator
Verizon Wireless
Rolling Meadows, IL
06.2007 - 03.2023
- Managed day-to-day interactions with followers and responded promptly to customer inquiries or complaints.
- Identified spam messages, taking appropriate steps to alleviate threatening content.
- Kept tabs on what competitors were posting on social media channels through dedicated research skills.
- Engaged with and responded to online audience through relevant comments.
- Generated interest for new and upcoming product and service releases by managing social media accounts.
- Effectively responded to negative feedback and bad reviews under professional's supervision.
- Utilized Twitter and Facebook to promote products, services and content.
- Managed social media crisis situations, responding promptly to mitigate negative impacts on brand reputation.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
Schaumburg High School
Schaumburg, IL05-1995
Some College (No Degree) - Electronics Technology
DeVry University
Addison, ILSkills
- Commercial customers
- Mail delivery
- Written and verbal communication
- Load Balancing
- Customer Engagement
- Mail Sorting
- Safe Driving
- Issue Reporting
- Route Planning
- Effective customer communication
- Relationships and rapport
- Complaint resolution
- Consultative Sales
- Critical Thinking
- Follow-up skills
- Positive and professional
Timeline
RCA - Rural Carrier Assistant
United States Postal Service, USPS
05.2023 - Current
Social Media Coordinator
Verizon Wireless
06.2007 - 03.2023
High School Diploma -
Schaumburg High School
Some College (No Degree) - Electronics Technology
DeVry University