Steven Gustin
Puyallup,Washington
Summary
Dynamic management professional with a Bachelor’s Degree in Business Administration and an extensive background in operations, consulting, and team leadership. Proven ability to manage complex projects, drive operational excellence, and lead teams to success. Possess a strong commitment to fostering innovative solutions and improving operational efficiencies within organizations.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Used Equipment Coordinator - West Coast/PNW
Concentric LLC
02.2022 - 10.2024
- Managed sales and rental operations for battery and charger equipment, ensuring product availability and customer satisfaction
- Implemented sales strategies that increased revenue streams and expanded market reach in the equipment sector
- Conducted market analysis to identify trends and opportunities, facilitating informed decision-making and agile response
- Cultivated and maintained robust client relationships, enhancing client retention and repeat business
- Supervised the coordination of logistics for equipment delivery and return, optimizing resource allocation
- Conducted regular audits of equipment inventory to maintain accurate records and identify areas for improvement.
- Implemented a centralized tracking system that allowed real-time monitoring of all company-owned assets, reducing instances of lost or misplaced items significantly.
- Enhanced equipment coordination by implementing efficient inventory management systems.
- Assisted in developing specifications for new or upgraded machinery according to business requirements, ensuring optimal functionality upon implementation.
- Reduced equipment downtime by conducting regular preventative maintenance checks and addressing issues promptly.
- Established effective communication channels between departments for seamless coordination of equipment needs.
- Increased organizational efficiency by multitasking to foster timely project completion.
- Optimized equipment management by implementing effective inventory tracking systems.
Operations Manager
RS&I Inc.
02.2015 - 02.2022
- Spearheaded daily operational activities, strategically managing staff schedules and ensuring optimal resource allocation
- Developed and monitored operations budgets, implementing cost-saving strategies that reduced expenses and enhanced profitability
- Enhanced quality assurance processes, elevating service standards and customer satisfaction levels
- Pioneered strategic planning initiatives that contributed directly to achieving organizational goals and strengthening market position
- Collaborated cross-functionally to initiate business improvement projects, resulting in streamlined operations and increased efficiency
Manager
Holden Car Care
09.2003 - 05.2015
- Manage day-to-day operations of the auto repair shop.
- Supervising the technicians and coordinating customer service.
- Managing inventory, ordering parts, and maintaining a clean and safe work environment.
- Developing and implementing strategies to increase customer satisfaction, ensure profitability, and ensure that the auto repair shop meets all applicable legal and safety requirements.
- Hire, train, and evaluate staff.
- Schedule appointments and oversee reception area.
- Develop and implement policies and procedures
- Ensure compliance with safety and environmental regulations.
- Manage customer relations.
- Leadership and organizational skills
- Excellent customer service
- Ability to estimate cost for auto repairs
- Knowledge of automotive systems and parts
- Ability to diagnose and repair vehicles.
- Excellent communication skills.
- Strong organizational abilities.
- Customer-service oriented.
- Problem-solving abilities
- Ability to work with computerized systems.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
E-8 - Operational Communication Chief (2591)
Marine Corps
08.1981 - 09.2003
- Company Overview: Electronic Key Management System - United States National Security Agency led program responsible for Communications Security (COMSEC) key management, accounting, and distribution
- Specifically, EKMS generates and distributes electronic key material for all NSA encryption systems whose keys are loaded using standard fill devices and directs the distribution of NSA produced key material
- Additionally, EKMS performs account registration, privilege management, ordering, distribution, and accounting to direct the management and distribution of physical COMSEC material for the services
- The common EKMS components and standards facilitate interoperability and commonality among the armed services and civilian agencies
- The Electronic Key Management System is a United States National Security Agency led program responsible for Communications Security (COMSEC) key management, accounting, and distribution
- Specifically, EKMS generates and distributes electronic key material for all NSA encryption systems whose keys are loaded using standard fill devices and directs the distribution of NSA produced key material
- Additionally, EKMS performs account registration, privilege management, ordering, distribution, and accounting to direct the management and distribution of physical COMSEC material for the services
- The common EKMS components and standards facilitate interoperability and commonality among the armed services and civilian agencies
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate of Science - Science
Northern Virginia Community College
Woodbridge, VA05.1987
High School Diploma -
Holden High School
Holden, MO05.1981
Skills
- Proficiency in Microsoft Office Suite
- Advanced skills in Word
- Advanced skills in Excel
- Leveraging technology to streamline operations
- Management tools
- Scheduling tools
- Leadership skills
- Coaching skills
- Problem-solving abilities
- Effective communication
- Time management
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Accomplishments
Equipment Coordinator of the Quarter. - Concentric LLC
Operations Manager of the year - RSI INC
(Up sales and technical expertise to our customers)
Certification
- Forklift Certification
- Wa. Driver's License
- Salesforce Certified Administrator
- Hubspot Certified
Timeline
Used Equipment Coordinator - West Coast/PNW
Concentric LLC
02.2022 - 10.2024
Operations Manager
RS&I Inc.
02.2015 - 02.2022
Manager
Holden Car Care
09.2003 - 05.2015
E-8 - Operational Communication Chief (2591)
Marine Corps
08.1981 - 09.2003
- Forklift Certification
- Wa. Driver's License
- Salesforce Certified Administrator
- Hubspot Certified
Associate of Science - Science
Northern Virginia Community College
High School Diploma -
Holden High School
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