Steven Gutierrez
Raton
Summary
Operations-focused professional with leadership experience as a General Manager in hospitality and retail, complemented by hands-on work. Highly adaptable, safety-conscious, and effective in fast-paced, high-responsibility environments. Brings strong problem-solving skills, accountability, and a work ethic grounded in both management and labor-intensive roles.
Overview
15
15
years of professional experience
Work History
General Manager
O'Reilly Auto Parts
11.2021 - Current
- Drove year-over-year business growth while leading operations.
- Recruited, onboarded, and coached staff, reducing turnover and improving morale, as well as conducting employee reviews.
- Managed budgets and controlled expenses to meet financial goals
- Controlled inventory levels, minimizing shrink and waste.
- Oversaw cash handling, deposits, and financial reporting with 100% accuracy
- Maintained store appearance and merchandising standards
- Responded effectively to high-volume and high-pressure situations
Diller Assistant
National Ewp
08.2021 - 11.2021
- Assisted the driller with setup, operation, and breakdown of drilling equipment.
- Supported drilling operations by handling drill pipe, casing, rods, and tooling.
- Monitored equipment performance and reported issues to prevent downtime.
- Maintained a clean and safe worksite in compliance with safety regulations.
- Conducted pre-shift inspections of rigs, tools, and safety equipment.
- Assisted in lockout/tagout, hazard identification, and job safety analyses (JSAs).
- Used proper PPE and enforced safety practices among crew members.
- Performed heavy manual labor in all weather conditions.
- Worked efficiently in high-pressure environments with strict timelines.
Water Utility Worker
Raton Water Works
06.2021 - 08.2021
- Assisted with installation, repair, and replacement of water mains, valves, hydrants, and service lines.
- Responded to water leaks, main breaks, and service outages, including emergency and after-hours calls.
- Operated hand tools, power tools, and light equipment safely and efficiently.
General Manager
Microtel Inn & Suites By Wyndham
08.2010 - 01.2020
- Directed overall hotel operations, including front desk, housekeeping, maintenance, and food & beverage.
- Managed P&L, budgets, forecasting, and expense control to maximize profitability.
- Oversaw guest experience, resolving escalated issues and maintaining strong satisfaction scores.
- Coordinated staffing levels, scheduling, and payroll to align with occupancy and demand.
- Analyzed occupancy, ADR, and RevPAR to drive revenue growth.
- Monitored market trends and competitor pricing to stay competitive.
- Managed inspections, audits, and brand evaluations
Education
High School Diploma -
Moriarty High School
Moriarty, NM05-2003
Skills
- Team Leadership & Supervision
- Staff Training & Development
- Conflict Resolution
- Budgeting & Expense Control
- Inventory Management
- Customer Service Excellence
- Equipment & Tool Operation
- Physical Labor & Endurance
- Job Site Cleanliness & Organization
- Ability to Work in All Weather Conditions
- Multitasking in Fast-Paced Environments
- Troubleshooting & Critical Thinking
- Attention to Detail
- Decision-Making Under Pressure
- Strong Work Ethic
Timeline
General Manager
O'Reilly Auto Parts
11.2021 - Current
Diller Assistant
National Ewp
08.2021 - 11.2021
Water Utility Worker
Raton Water Works
06.2021 - 08.2021
General Manager
Microtel Inn & Suites By Wyndham
08.2010 - 01.2020
High School Diploma -
Moriarty High School