Steven G. Williams Jr.
Operations Manager
Detroit,MI
Summary
Resilient, Self-driven individual, with 6 years of proven leadership and organizational skills seeking a challenging position, in which to utilize my managerial expertise at the next level. Hyper focused on successful team building, cost-cutting and operational improvements.
I aim to Collaborate and partner with coworkers to promote an engaged and empowering work culture. Committed to building and maintaining relationships with external and internal customers in a fast-paced setting.
Overview
14
14
years of professional experience
Work History
Operations Manager
Renaissance Global Logistics
06.2024 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Adapted exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Created detailed performance reports to track export KPIs, identifying areas for improvement and informing strategic decisions.
- Spearheaded continuous improvement of processes and controls to drive consistent customer satisfaction.
- Oversaw staffing and selection decisions to allocate resources and manage project assignments.
- Implemented inventory control measures to reduce stock discrepancies and improve order fulfillment rates.
Operations Manager
Renaissance Global Logistics
05.2023 - 06.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Facilitated smooth collaboration between departments through clear communication channels.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Shipping Supervisor
Renaissance Global Logistics
08.2022 - 05.2023
- Pulled, verified, and packaged items for shipment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reduced shipment errors by conducting thorough inspections of outgoing packages.
- Spearheaded cross-functional projects that resulted in improved communication between departments and increased operational efficiency within the organization as a whole.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
- Streamlined order processing for faster turnaround times, improving customer satisfaction.
- Conducted regular performance reviews for team members, identifying areas for growth and providing constructive feedback.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Operations Manager
Spencer//Butcher Group Assemble Rite Ltd (Formerly Kace Logistics)
07.2020 - 08.2022
- Supervise, coach and train warehouse workforce
- Responsible for supervising 100+ people
- Conduct daily meetings to speak on goals, expectations and processes
- Resolve any rising problems or concerns
- Monitor Production KPI’s daily
- Improve operational management systems and processes
- Form Strategic and operational objectives for all situations
- Promote and enforce the importance of warehouse safety
- Work hand to hand with materials team to ensure and prevent production halts
- Manage payroll and attendance daily
- Keep open contact and transparency with customer at all times
- Identify and address opportunities and problems for the company
- Be able to provide coverage in the event of absences or customer demands
- Use obstacles as stepping stones in times of crucial problem solving and executive decision making.
Floor Supervisor/Shipping
KC Integrated Services
08.2015 - 01.2020
- Assist the operations manager as required for daily operations as well as run the facility in the event of absence on any shift.
- Assign work to sequencers, material handlers, and other personnel assigned.
- Train new personnel in proper procedures and processes for all aspects of the business
- Ability to communicate clearly and effectively in all situations.
- Ensure training documentation is maintained and updated.
- Monitor process compliance and ensure the facility runs safely and efficiently.
- Build and maintain internal team with an emphasis on customer satisfaction and service.
- Mentor team leads, and associates for professional growth.
- Monitor stock levels at customer and ensure shipments are made in a timely fashion to maintain an orderly flow of product.
- Proactively provide notification to the customer of any inventory shortage which could affect plant operations.
- Work with personnel to ensure inventory accuracy.
- Maintain orderly flow of material in and out of the facility.
- Assist with inventory discrepancy investigations and communicate these to the appropriate customer contact.
- Maintain good communication with both internal and external customers.
- Interface with associates and team members to ensure the goals set for the facility are met or exceeded.
- Address customer concerns in a timely, proactive, and professional manner as required.
- Be able to provide coverage in the event of absences or customer demands.
- Coordinate equipment repairs as required.
- Administer employee discipline as required in a fair and balanced manner.
Tugger Operator/Shipping
KC Integrated Services
06.2014 - 08.2015
- Move levers, pedals, and throttles to stop, start, and regulate speeds of hoist or winch drums in response to hand, bell, buzzer, telephone, loud-speaker, or whistle signals, or by observing dial indicators or cable marks.
- Signal and assist other workers loading or unloading materials.
- Select loads or materials according to weight and size specifications.
- Move or reposition hoists, winches, loads and materials
- Attach, fasten, and disconnect cables or lines to loads, materials, and equipment, using hand tools.
- Repair, maintain, and adjust equipment, using hand tools.
- Apply hand or foot brakes and move levers to lock hoists or winches.
- Required to use a Telxon gun to scan all items to “Bill of Loading” (BOL) before loading a truck.
- Responsible for making sure that each truck is loaded in the correct order and that it leaves the dock on time.
- Required to use chains and binders to lock down each load.
- Required to lift items 50lbs or more.
- Required to watch grid to keep up with production.
- Use of Microsoft Word and Excel
Assistant/Store Manager
Journeys
12.2011 - 06.2014
- Answering questions and assisting with product selection, purchases, and returns.
- Handle customer service issues such as queries and complaints
- Ensure the store is clean, well-organized, and properly merchandised.
- Make sure all store policies, procedures, and controls are followed.
- Plan, organize, and delegate work among staff.
- Demonstrate strong interpersonal skills and the ability to deal with problems as they arise.
- Recruit, interview and train new hires.
- Perform sales work, inventory, and reconcile cash with sales receipts.
- Keep operating records, and/or prepares daily record of transactions using Microsoft Word and Excel. Scan stock to keep store updated on merchandise.
- Order Merchandise or prepares requisitions to replenish merchandise on hand.
- Oversee stock control
- Received and prepared shipments to go out through UPS and FedEx.
- Assemble racks and shelves for visual merchandising
- Responsible for reaching sales targets and increasing profits.
- Administer employee discipline as required in a fair and balanced manner.
- Make weekly schedule for employees
- Perform weekly cycle counts and monthly bulk counts
Education
Computer Engineering
Eastern Michigan University
01.2008
Computer Engineering
Eastern Michigan University
01.2008
Skills
KPI tracking
Planning and implementation
Workflow optimization
Client relationships
Performance management
Customer relationship management
Logistics oversight
Employee motivation
Staff development
Process improvement strategies
Timeline
Operations Manager
Renaissance Global Logistics
06.2024 - Current
Operations Manager
Renaissance Global Logistics
05.2023 - 06.2024
Shipping Supervisor
Renaissance Global Logistics
08.2022 - 05.2023
Operations Manager
Spencer//Butcher Group Assemble Rite Ltd (Formerly Kace Logistics)
07.2020 - 08.2022
Floor Supervisor/Shipping
KC Integrated Services
08.2015 - 01.2020
Tugger Operator/Shipping
KC Integrated Services
06.2014 - 08.2015
Assistant/Store Manager
Journeys
12.2011 - 06.2014
Computer Engineering
Eastern Michigan University
Computer Engineering
Eastern Michigan University