Steven Haskins
Philadelphia,PA
Summary
Results-driven professional seeking a position with an organization that values skills and experience, while providing opportunities for professional growth and advancement. Demonstrated expertise in the human services field, offering support and guidance to individuals in need. Proven ability to effectively work with people from diverse backgrounds, ensuring their access to essential services. Dedicated advocate committed to identifying the best course of action for any given scenario, both independently and as part of a team. Known for a highly organized approach to work, excelling at handling multiple projects simultaneously with meticulous attention to detail.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Account Executive
Mirimus
07.2023 - Current
- Managed sales cycle to maintain solid customer base.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Conducted regular sales presentations to showcase company offerings and demonstrate product value.
- Negotiated pricing, contracts, and terms with key clients to secure new business deals.
- Expanded company presence within the market by attending trade shows, conferences, and networking events.
- Increased sales revenue by establishing and nurturing long-term client relationships.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Developed sales strategies for targeted market growth and increased profitability.
Sales Logistics Manager
Mirimus
02.2022 - 07.2023
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of awide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Selected, trained, and developed logistics personnel to achieve high-performing teams.
- Coordinated dispatching of ten drivers to accomplish daily delivery requirements.
Program Manager
Bancroft
04.2017 - 11.2019
- Effectively monitored and supervised the Residential Transition Program in children's services
- Maintained high standards of care by overseeing the management of daily operations, staff scheduling, and adherence to environmental safety protocols at assigned program sites.
- Managed and supervised financial responsibilities for individuals
- Implement abehavior plan as written by the ABA Specialist
- Serve as an advocate for individual supported
- Collaborate with family, leadership team, and peers to ensure the best level of care is provided to individuals we support
- Conduct regular weekly staff meetings and attend leadership meetings
- Provide staff with coaching and feedback and feed-forward
- Assist and support in professional development and career growth
- Oversee and Partner up with ABA Specialist and Campus medical team to address the behavioral and health needs of the individuals we serve.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
Senior Program Associate
Bancroft
08.2016 - 04.2017
- Assisted individuals supported with ADLs, meal preparation, and doctor's appointments while also completing other daily tasks... Efficiently implemented behavior plans as instructed by the ABA Specialist.
- Serve as advocate for individual supported
- Worked jointly with family, leadership team, and peers to provide the highest level of care for those we support
- Coordinated staff training initiatives to enhance skill sets and improve overall program performance.
- Conducted weekly staff meetings and participated in leadership meetings
- Provide staff with coaching and feedback
- Assist and support in professional development and career growth
- Collaborated with ABA Specialist and campus medical team to cater to the behavioral and health requirements of clients.
- Evaluated programs on an ongoing basis, identifying areas for improvement and implementing necessary changes.
Program Associate
Bancroft
11.2015 - 08.2016
- Assisted individuals supported with ADLs, meal preparation, scheduling doctor's appointments, and completing other daily tasks.
- Serve as advocate for individual supported
- Collaborate with family, leadership team and peers to ensure the best level of care is provided to individuals we support
- Create a classroom environment that is conducive to learning and appropriate to the clients’ maturity.
- Built strong relationships with partners and stakeholders, fostering a collaborative environment for program success.
- Negotiated contracts with vendors and service providers, securing favorable terms that contributed positively toward achieving budgetary objectives.
Desk Clerk
Friend Rehabilitation Program
03.2015 - 11.2015
- Managed and organized office operations
- Managed and resolved incoming phone inquiries from residents and other individuals.
- Responded to and addressed inquiries regarding the company
- Greet visitors warmly and make sure they are comfortable Supervises, assists with hiring, and evaluates staff performance.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
Field Agent
Major Crime Task Force Inc.
09.2010 - 11.2015
- Proactively patrol the property as instructed
- Enhanced security presence to deter criminal activity and enforce client's Code of Conduct.
- Handled various types of incidents and accidents such as medical emergencies, fires, alarms, bomb threats with prompt response time and thorough investigation process.
- Served as a point of contact between management, operations, and human resources to resolve issues resulting from client interventions by conducting post-intervention debriefings with staff.
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Enhanced communication with clients through regular updates on project status and progress.
Security Supervisor
S.R.T. Enforcement
02.2009 - 11.2015
- Build, improve and maintain effective relationships with both client and employees
- Ensure client is provided with quality security services
- Supervise Security Officers
- Ensuring compliance according to company policies, and procedures
- Quality assurance checks
- Other management responsibilities as assigned
- On call service.
Driver
Keystone Quality Transport
11.2008 - 09.2009
- Enhanced efficiency and timeliness in providing transportation services as a Para transit Driver.
- Provided reliable transportation for elderly and disabled individuals to various appointments, including doctors' visits.
- LogistiCare transportation.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Assistant Manager
Wendy’s
03.2008 - 11.2008
- Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
- Ensures Occupational Safety & Health Act, local health and safety codes and company safety and security policies are met
- Assists in Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Assists Restaurant General Manager in recruiting, interviewing and hiring team members
- Conducts performance appraisals, takes disciplinary action, motivates and trains
- Ensures company standards in equipment, facility and grounds are maintained by using a preventive maintenance program
- Ensures food quality and 100% Customer Satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience. He is critical.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
Assistant Manager
Popeye’s
06.2006 - 03.2008
- Supervisory responsibilities aligned with organizational policies and relevant laws.
- Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Coaching and mentoring team members to ensure employee's success on the job and guest satisfaction
- Modeling professional behavior while creating a warm, fun, friendly, and hospitable atmosphere that encourages people to do their BEST.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Shift Manager
Hollywood Video
03.2004 - 06.2006
- Opening and closing of the stores
- Coaching and mentoring team members to ensure employee's success on the job and guest satisfaction
- Assisting the assistant and store manager with policy and rules of the company.
Education
High School Diploma -
Overbrook High School
Skills
- Policy analysis
- Budget Development
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Collaboration and Teamwork
- Crisis Intervention
- Youth Advocacy
- Data Confidentiality
- Resident support
- Behavioral Intervention
Home
(267)624-2207
Skillscertifications
- CPR/ AED Certified
- SPA Supervisor
- EVOC Certified
Certification
- First Aid Certification - American Heart Association.
- Salesforce Certified Administrator
- CPR/AED Certification
- Google IT Support Professional Certificate
- Pennsylvania Driver's License
- Forklift Certification
- Emergency Vehicle Operator Course (EVOC) Certification - National Highway Traffic Safety Administration.
Timeline
Sales Account Executive
Mirimus
07.2023 - Current
Sales Logistics Manager
Mirimus
02.2022 - 07.2023
Program Manager
Bancroft
04.2017 - 11.2019
Senior Program Associate
Bancroft
08.2016 - 04.2017
Program Associate
Bancroft
11.2015 - 08.2016
Desk Clerk
Friend Rehabilitation Program
03.2015 - 11.2015
Field Agent
Major Crime Task Force Inc.
09.2010 - 11.2015
Security Supervisor
S.R.T. Enforcement
02.2009 - 11.2015
Driver
Keystone Quality Transport
11.2008 - 09.2009
Assistant Manager
Wendy’s
03.2008 - 11.2008
Assistant Manager
Popeye’s
06.2006 - 03.2008
Shift Manager
Hollywood Video
03.2004 - 06.2006
High School Diploma -
Overbrook High School
- First Aid Certification - American Heart Association.
- Salesforce Certified Administrator
- CPR/AED Certification
- Google IT Support Professional Certificate
- Pennsylvania Driver's License
- Forklift Certification
- Emergency Vehicle Operator Course (EVOC) Certification - National Highway Traffic Safety Administration.
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