STEVEN HAGEMANN
Overland Park,KS
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
AEROSPACE TECHNICIAN WORKFLOW SPECIALIST
Honeywell Aerospace Global Headquarters
01.2018 - Current
- Coordinated with staff in planning, scheduling, directing, managing logistics & material for production across 6 product lines.
- Directed a team of 12 Assemblers and 30 Technicians of various levels in the Original Equipment Manufacturer (OEM) production line.
- Coached the team on proper procedure and Honeywell policy for Audit Preparation.
- Interfaced with an Agile environment with leadership, quality, materials, logistics, support contract departments, project managers to ensure production goals are met weekly.
- Improved personnel and equipment capacity on the production floor to better support the production goals and past due demands. This resulted in a 20% increased capacity and a reduction of past due demand by 6 months.
- Interfaced with the engineering department to reduce the number of critical failures by 15%.
- Achieved record setting end of quarter sales. An increase of $80Mil in revenue.
DISPATCHER
Transportation Services, inc.
01.2017 - 01.2018
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Delegated tasks among dispatch team members according to individual strengths, fostering a collaborative work environment that maximized productivity levels.
OFFICE MANAGER/DISPATCHER
ON-TIME APPLIANCE, LLC.
10.2013 - 12.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
FIELD TECHNICIAN
ON-TIME APPLIANCE, LLC.
02.2011 - 09.2013
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Communicated with customers to provide updates, gather information and resolve issues.
- Collaborated with other field technicians to resolve complex technical issues.
Education
Computer Engineering -
Devry university
Computer Engineering -
Richland community college
Skills
- Well-informed in SAP software
- Strong analytical and problem-solving skills
- Ability to service appliances by disassembling and diagnosing products
- Quickly adaptable to high-stress situations
- Organized and efficient
- Assertive, self-motivated and decisive
- Easily develop strong rapport with co-workers, staff and management
- Over 7 years of customer service experience
- Technical Documentation
- Navigation Systems
- Troubleshooting
- Safety Protocol Knowledge
- Business Administration
- Operations Management
- Strategic Planning
- Policy Implementation
- Performance Management
Timeline
AEROSPACE TECHNICIAN WORKFLOW SPECIALIST
Honeywell Aerospace Global Headquarters
01.2018 - Current
DISPATCHER
Transportation Services, inc.
01.2017 - 01.2018
OFFICE MANAGER/DISPATCHER
ON-TIME APPLIANCE, LLC.
10.2013 - 12.2017
FIELD TECHNICIAN
ON-TIME APPLIANCE, LLC.
02.2011 - 09.2013
Computer Engineering -
Devry university
Computer Engineering -
Richland community college
Similar Profiles
Michael S. MattoxMichael S. Mattox
Information Technology Site Leader at Honeywell Aerospace Global HeadquartersInformation Technology Site Leader at Honeywell Aerospace Global Headquarters
TyShondra NicholsonTyShondra Nicholson
Assembly Test Technician Level 2 at Honeywell Aerospace Global HeadquartersAssembly Test Technician Level 2 at Honeywell Aerospace Global Headquarters
Juan RosalesJuan Rosales
Senior Executive Support at Honeywell, Inc HeadquartersSenior Executive Support at Honeywell, Inc Headquarters