STEVEN HALE
LAWRENCE,KS
Summary
100% Customer satisfaction is my number one priority! I am very goal oriented and have over 20 years of experience in the automotive industry. I am constantly educating myself to stay up to date with new technologies. I am a very detailed-oriented person and make sure objectives are met correctly, in a timely manner. I also have a good sense of humor but know when to be professional too. I work well with other employees and am self-motivated when working alone.
Overview
23
23
years of professional experience
Work History
Forklift Technician
Berry Material Handling
Topeka, KS
02.2025 - Current
- Diagnosed and repaired various forklift models, enhancing equipment reliability and minimizing downtime for operations.
- Conducted routine maintenance checks on forklifts, ensuring compliance with safety regulations and performance standards.
- Collaborated with warehouse teams to streamline forklift usage, improving workflow and reducing operational disruptions.
- Trained new technicians on diagnostic procedures and repair techniques, fostering a culture of continuous improvement.
Sales Associate
Spectrum
Largo, FL
08.2024 - 01.2025
- Achieved sales targets by effectively engaging customers and providing tailored product recommendations to meet needs.
- Cultivated strong customer relationships through active listening and personalized service, enhancing overall satisfaction levels.
- Spearheaded promotional initiatives that increased product visibility, driving higher foot traffic and boosting sales.
- Delivered exceptional customer experiences by swiftly addressing inquiries and resolving issues in a professional manner.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
WAREHOUSE/FORKLIFT DRIVER
Frito Lay
Topeka, KS
10.2023 - 06.2024
- Operated forklifts safely and efficiently to transport goods within the warehouse, optimizing product flow.
- Collaborated with team members to prioritize tasks, enhancing overall productivity in daily operations.
- Monitored load stability during transportation to prevent damage and ensure safe delivery of products.
- Participated in team meetings to share insights and contribute to decisions affecting warehouse workflow efficiency.
- **Conducted inventory audits regularly to maintain accurate stock levels and prevent discrepancies.**
- **Assisted in the implementation of safety protocols, ensuring compliance with OSHA regulations on-site.**
DIAGNOSTIC TECHNICIAN/DISPATCHER/INSIDE/OUTSIDE DISMANTLING
LKQ
Topeka, KS
07.2003 - 11.2023
- Diagnosed complex mechanical issues in diagnostic systems, enhancing overall equipment reliability and performance metrics.
- Collaborated cross-functionally to develop improved diagnostic procedures, streamlining workflows and reducing service turnaround times.
- Trained junior technicians on advanced diagnostic techniques, promoting skills development and knowledge sharing within the team.
- **Conducted root cause analyses on recurring mechanical failures, enhancing preventive maintenance protocols.**
- These statements highlight responsibilities that align well with the Diagnostic Technician position while emphasizing your capabilities in diagnostics and repair processes specific to LKQ's operational environment.
TEAR DOWN TECH
Laird Noller Ford collision
Topeka, KS
06.2023 - 10.2023
- Collaborated with cross-functional teams to streamline repair processes, reducing turnaround times for service completion.
- Trained junior technicians on advanced repair techniques, fostering skill development and increasing team competence.
- Managed quality control checks post-repair to ensure compliance with industry regulations and safety standards.
- **Calibrated advanced equipment during repairs, aligning with manufacturer specifications for quality assurance compliance.**
- **Coordinated with parts suppliers to secure necessary components promptly, reducing delays in repair timelines.**
APARTMENT MAINTENANCE TECHNICIAN
Epic
Topeka, KS
01.2023 - 06.2023
- Performed routine preventative maintenance tasks, enhancing the longevity and functionality of apartment systems.
- Conducted thorough inspections of apartments, identifying maintenance needs and prioritizing repairs for tenant satisfaction.
- Collaborated with property management teams to address resident concerns swiftly and effectively, improving community relations.
- Executed efficient work orders by coordinating schedules and resources to meet tenant requests promptly.
- Resolved complex maintenance problems through critical thinking and hands-on expertise in various trades and systems.
Skills
- Management
- Diagnostic tech
- Customer service
- Property Maintenance
- Logistics
- Dispatcher
- Troubleshooting skills
- Electrical schematics
- Safety awareness
- Housekeeping
- Hydraulic systems
- Electrical systems
- Schematic reading
- Engine maintenance
Timeline
Forklift Technician
Berry Material Handling
02.2025 - Current
Sales Associate
Spectrum
08.2024 - 01.2025
WAREHOUSE/FORKLIFT DRIVER
Frito Lay
10.2023 - 06.2024
TEAR DOWN TECH
Laird Noller Ford collision
06.2023 - 10.2023
APARTMENT MAINTENANCE TECHNICIAN
Epic
01.2023 - 06.2023
DIAGNOSTIC TECHNICIAN/DISPATCHER/INSIDE/OUTSIDE DISMANTLING
LKQ
07.2003 - 11.2023