Steven Hambleton
Atlanta,GA
Summary
Motivational servant leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Field Service Manager
Delta Air Lines, Inc
Detroit, MI
02.2022 - Current
- Built trust and positive relationships with flight attendants and peers through clear and transparent communication.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to Flight Attendants to supply knowledge of various company initiatives and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assisted in the execution of base strategies and tactics to achieve critical metrics.
Multi-Unit Manager
MLY Investments
Cedar Rapids, Iowa
07.2019 - 09.2022
- Nominated for Iowa APSE Diversity & Inclusion Leadership Award.
- Designed employee engagement and training strategies which boosted productivity, improved morale, and reduced turnover by 30%.
- Devised, deployed, and monitored processes to boost long-term business success and increase profit levels by 5-18% YOY
- Direct oversight of 4 venues, each grossing over 1.5 - 2M annually.
- 4 Direct Reports, 184+ Indirect Reports.
Director of Operations
Barmuda Companies
Cedar Falls, Iowa
07.2017 - 07.2019
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
- Optimized productivity, streamlined program efficiency, and boosted profitability.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
Education
High School Diploma -
St. Edmond High School
Some College (No Degree) - Business Administration
Iowa Central Community College
Some College (No Degree) - Business Administration
Briar Cliff University
Skills
- Servant Leadership
- Team Building
- Training and Development
- Work Planning and Prioritization
- Performance Tracking and Evaluation
- Managing Operations and Efficiency
- Process Improvement
- Time Management
- Complex Problem Solving
Affiliations
- Covenant House - Associate Board Member
Timeline
Field Service Manager
Delta Air Lines, Inc
02.2022 - Current
Multi-Unit Manager
MLY Investments
07.2019 - 09.2022
Director of Operations
Barmuda Companies
07.2017 - 07.2019
High School Diploma -
St. Edmond High School
Some College (No Degree) - Business Administration
Iowa Central Community College
Some College (No Degree) - Business Administration
Briar Cliff University
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