Steven Haneveld
Ogdensburg
Summary
Seeking a full-time role that offers professional challenges and allows for leveraging interpersonal skills, effective time management, and problem-solving expertise. Developed strong skills in process improvement and team leadership within a dynamic and fast-paced environment. Looking to transition into a new field where exceptional organizational abilities and focus on efficiency can drive success. Proven track record in fostering productivity and enhancing operational workflows. Ultimate team player with 18 years of customer service and management experience in a high-pressure environment. Consistently achieved at least a 95% in-store customer satisfaction rating every month, surpassing the corporate minimum 75% guest satisfaction monthly rating. Manager of a twenty-person team, fostered a positive work environment while collaborating with the local recreation director to anticipate and address the needs of hundreds of customers daily. Ability to maintain detailed and sensitive records and deliver regular reports ensures sustainability year over year. Ambitious and eager to learn, regular professional promotions demonstrate dedication to personal growth.
Overview
18
18
years of professional experience
Work History
Operations Manager
Everest International
10.2020 - 12.2024
- Conducted market analysis for informed decision-making and resource allocation.
- Managed departmental budgets by analyzing expenditures and reallocating resources for maximum impact.
- Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
Operations Manager
Maybury Douglas
03.2013 - 03.2020
- Generated repeat business by analyzing weekly and yearly sales data and developed and maintained a strong team devoted to the six steps of customer service to guarantee customer satisfaction
- Increased profits by eight-thousand dollars per week
- Coordinated and managed weekly schedules for twenty store employees
- Created a friendly rapport and anticipated the needs of customers to ensure they are always satisfied and become repeat purchasers
- Resolved conflicts effectively by listening to consumer's concerns and immediately provided solutions
- Trained all employees in proper food handling, abiding by NJ Food Safety Standards, as well as Dunkin' Donuts Corporation's food safety handling policies and procedures
- Provided operational and fiscal leadership in managing weekly inventory, and utilized Excel, Word, and PowerPoint to ensure accuracy, organization and sustainability
- Conducted process audits to identify areas for improvement and implemented best practices.
- Managed departmental budgets by analyzing expenditures and reallocating resources for maximum impact.
- Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
- Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Increased profit by streamlining operations.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Chairman of the Board
LGBT COMMUNITY CENTER OF WICHITA
01.2012 - 12.2012
- Strategized and implemented action plans and short and long term goals to make Wichita, KS a safer, more tolerant community
- Planned and managed budget to optimize fund utilization and reduce waste
- Executed necessary clerical duties such as: scheduling and confirming appointments; filing, copying, and faxing documents; stocking supplies; and monitoring equipment
- Developed succession planning processes to maintain continuity in leadership during times of transition or turnover.
- Empowered fellow board members by providing guidance on strategic issues and promoting informed decision-making practices.
- Challenged conventional thinking by encouraging creative problem-solving approaches within the boardroom setting.
- Guided the organization through periods of change by navigating complex challenges and seizing opportunities for growth.
Education
Bachelor of Arts - Philosophy
RUTGERS UNIVERSITY
New Brunswick, NJ05.2018
Bachelor of Arts - Philosophy
WICHITA STATE UNIVERSITY
12.2012
Skills
- Cash Handling
- Conflict Management
- Food Handling
- Food Safety
- Management
- Profit & Loss
- Retail Management
- Microsoft Office
- Payroll
- Purchasing
- Recruiting
- Merchandising
- Store Management Experience
- Sales Management
- Leadership
- Budgeting
- Account Management
- Microsoft Excel
- Customer service
- Time management
- Logistics
- Microsoft Word
Accomplishments
- Generated $1 million in first-year cost savings through global sourcing initiatives and business case development.
. awarded circle of excellence for top operations manager in State of NJ and parts of PA. Consistent guest satisfaction of 95% per month, averaging 396 reviews per month.
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Certified Notary Public
Driver's License
Timeline
Operations Manager
Everest International
10.2020 - 12.2024
Operations Manager
Maybury Douglas
03.2013 - 03.2020
Chairman of the Board
LGBT COMMUNITY CENTER OF WICHITA
01.2012 - 12.2012
Bachelor of Arts - Philosophy
WICHITA STATE UNIVERSITY
Bachelor of Arts - Philosophy
RUTGERS UNIVERSITY
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