Steven Harbort
Newport,KY
Summary
A guest relations professional with close to 5 years experience in the industry and a long-term vision for career success. A natural fit in busy team environments that require multi-tasking and quick adaptation to align with company initiatives. A true asset in any workspace by exemplifying that the best team member is one who has the aspiration to climb with the patience to learn to get there.
Overview
5
5
years of professional experience
Work History
Software Developer
Patch Solutions
Cincinnati, OH
08.2023 - 11.2024
- Developed back-end python functions part-time as an independent contractor to assist in the creation of an in-house logistics site for a small eCommerce company.
- Continuing autonomous software development study with an intent to pursue higher education in such fields.
Service & Engagement Team Lead
Target
Oakley, OH
02.2022 - 09.2023
- Oversaw and assisted with daily guest-interfacing processes, including: smooth operation of checkout lanes, return center, Drive-Up order delivery team, and cart attendants.
- Championed de-escalation and troubleshooting techniques to create solutions to unique challenges and/or frustrations with guests to ensure satisfaction and foster brand loyalty.
- Weaponized curiosity to delve deeper into operations, affecting efficient and sound implementation of emergent strategies targeted at guest retention (e.g. rollout of new POS software, Drive-Up operations, company policies, etc.).
- Fulfilled administrative and onboarding duties, including: operational and guest satisfaction metrics reports, team member training, interviewing, and some scheduling.
Guest Advocate
Target
Mason, OH
09.2019 - 02.2022
- Showed willingness and flexibility to support needs of the business by succeeding in several extraneous functions, including: Starbucks and cafe food service, fulfillment operations, daily accounting procedures, cart-pushing and janitorial duties, truck unload, and stocking.
- Invariably flourished while taking on tens of hours overtime weekly during the COVID-19 outbreak after being placed on furlough at a second job with Barnes & Noble, and additionally during most every holiday rush while with Target.
- Modeled dedication and drive to exceed expectations both in primary and secondary roles, ultimately leading to promotion.
Education
High School Diploma -
Providence Extension Program (Homeschool Co-Op)
Milford, OH05-2019
Skills
- De-escalation and excellence under duress
- Attention to detail
- Team co-ordination
- Written, oral, and phone communication
- Proficiency with Microsoft products
Affiliations
- Software development
- Rock-climbing
- Camping
- Running
- High school debate participant and later volunteer debate judge with the National Christian Forensics And Communications Association (NCFCA)
Timeline
Software Developer
Patch Solutions
08.2023 - 11.2024
Service & Engagement Team Lead
Target
02.2022 - 09.2023
Guest Advocate
Target
09.2019 - 02.2022
High School Diploma -
Providence Extension Program (Homeschool Co-Op)
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