Steven Harmon
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
Work History
Store Manager
GameStop
Jacksonville, FL
12.2019 - 08.2024
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Assessed operational efficiency of the store's departments.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Security Installation Technician
SafeTouch Security
Jacksonville, FL
10.2015 - 12.2019
- Participated in ongoing professional development activities such as seminars and workshops.
- Ensured compliance with industry standards related to safety regulations.
- Installed and maintained security systems, including CCTV cameras and door access control systems.
- Remained up-to-date on emerging technologies related to the field of security system installation.
- Repaired malfunctioning equipment as needed or replaced it when necessary.
- Coordinated with other technicians for installation of complex integrated systems.
- Troubleshot technical issues with existing security systems.
- Responded promptly to emergency service calls from customers requiring repairs or modifications.
- Maintained accurate records of all work performed, including parts used and time spent.
- Provided training to customers on how to use their newly installed security systems.
- Performed regular maintenance on security equipment, ensuring optimal performance.
- Collaborated closely with sales representatives in order to provide a high level of customer service.
- Programmed and configured security system components to meet customer requirements.
- Conducted site surveys to determine appropriate placement of security devices.
- Trained associates on proper operation of security systems to prevent false alarms.
- Tested equipment, connections and signals to verify security system functionality.
- Communicated with customers regarding progress of equipment installation projects.
- Instructed customers on device's proper use and maintenance to extend life of equipment.
- Restored malfunctioning devices to original functionality and replaced as necessary.
- Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.
- Tracked material and equipment inventory, upkeep and maintenance.
- Inspected fire and security alarm systems for both commercial and residential customers.
- Installed, tested and serviced alarm systems to determine correction functionality.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
Cable TV Installation Technician
CTIS Technology
Jacksonville, FL
09.2013 - 10.2015
- Diagnosed problems with existing cable TV systems using specialized test equipment.
- Assisted in training new technicians on proper installation techniques and safety protocols.
- Collaborated with colleagues on various projects such as installing a large number of cables in multi-dwelling units.
- Provided training to customers on how to use their new cable TV equipment effectively.
- Monitored work area for safety hazards or violations of company policies regarding safety practices.
- Repaired existing cable TV systems as needed by replacing faulty components or rewiring connections.
- Adhered strictly to company policies regarding customer service protocols while interacting with clients.
- Conducted site surveys at customer locations prior to beginning any type of installation work.
- Maintained inventory of tools, materials and supplies used for installations, repairs and upgrades.
- Removed old wiring from buildings prior to installation of new cables for upgraded services.
- Checked signal strength levels on customer's television sets to ensure proper reception quality.
- Ensured that all documentation associated with each job was filed correctly in accordance with company procedures.
- Tested newly installed systems to ensure they were working properly and met service standards.
- Updated customer records with information about newly installed systems or repairs made.
- Completed all required paperwork accurately and timely for each job completed.
- Kept up-to-date on industry standards and best practices related to cable TV system installation.
- Performed physical installation of cable TV systems, including wiring and cabling components.
- Installed coaxial cables in homes or businesses for the purpose of providing cable TV services.
- Configured digital set-top boxes, modems, routers, amplifiers, splitters and other related equipment.
- Assisted customers with troubleshooting and resolving technical issues related to their cable TV services.
- Taught customers basic use of equipment based on service package and answered questions.
- Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Promoted additional services and products to increase sales.
- Installed outlets, drops, converters, modems, and digital terminals.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
- Scanned customers' cable systems electronically to pinpoint potential problems.
- Measured signal strength at utility poles.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Selected correct tools or methodologies to perform specific cabling tasks.
- Managed inventory of tools, equipment, and supplies to ensure readiness for each job.
- Collaborated with customer service and technical teams to coordinate installation schedules.
- Troubleshot and resolved issues with signal strength, internet connectivity, and digital TV reception.
- Provided customers with dedicated service and support during field visits to drive maximum efficiency.
- Provided detailed explanations and solutions to customer inquiries and concerns.
- Provided customer education on system use and problem prevention techniques.
- Spliced and terminated coaxial and fiber optic cables according to industry standards.
- Participated in ongoing technical training to stay current with industry trends and technologies.
- Adjusted, replaced, and repaired faulty components and wiring to ensure system functionality.
- Ensured compliance with local, state, and federal regulations and safety standards.
- Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
- Demonstrated professionalism and excellent customer service throughout all customer interactions.
- Employed knowledge of electronic and electrical principles to troubleshoot equipment.
- Documented service and installation actions by completing forms, reports, and logs.
- Upgraded existing systems with the latest technology and software updates.
- Performed regular maintenance checks on cable systems to prevent future issues.
- Conducted site surveys to determine best installation routes and equipment needs.
- Diagnosed errors and technical problems and determined solutions to produce timely service reports.
- Configured and installed routers, modems, and other networking equipment for customers.
- Installed, maintained, and repaired residential and commercial cable systems.
- Used diagnostic tools to test and adjust equipment settings for optimal performance.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
- Installed, set up and repaired devices and system components.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
Education
High School Diploma -
Riverdale High School
Fort Myers, FL06-1998
Skills
- Store operations oversight
- Team Development
- Loss Prevention
- Talent Recruitment
- Shift Scheduling
- Operations Management
- Store Merchandising
- POS Systems
- Employee Training
- Customer Service Management
- Retail Inventory Management
- Policies and Procedures
- Operations
- Customer Service
- Team Building and Leadership
- Strategic thinker
- Friendly and Positive
- Opening and closing procedures
- Delegating Work
- Reliable
- Leadership Development
- Leading Staff Meetings
- Problem-Solving
- Sales expertise
- Culture development
- Employee supervision and motivation
- Work Planning and Prioritization
- Store Opening and Closing
- Sales Strategies
- Team Leadership
- Employee Scheduling
- Security System Monitoring
- Customer Relations
- Relationship building and management
- Recruitment and hiring
- Inventory Management
- Accurate Cash Handling
- Staff Supervision
- Operational Efficiency
- Mathematical Aptitude
- Special Events
- Loss Prevention Procedures
- Sales professional
- Outstanding communication skills
- Staff Management
- Store opening and closing procedures
- Sales Promotions
- Cash Management
- Inventory Control
- Product Merchandising
- Employee Terminations
- Project Management
- Payroll Management
- Competitor Monitoring
Affiliations
Active in my local church and always willing to donate time to volunteer for different activities. In my leisure time I spend time with family, enjoy catching a movie at my local theatre or staying home, relaxing playing video games.
Timeline
Store Manager
GameStop
12.2019 - 08.2024
Security Installation Technician
SafeTouch Security
10.2015 - 12.2019
Cable TV Installation Technician
CTIS Technology
09.2013 - 10.2015
High School Diploma -
Riverdale High School