Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Steven Harms

San Antonio

Summary

Dynamic Senior Operations professional with a proven track record at TDS, driving over $50 million in revenue through successful API integrations and global market expansion. Expert in partner onboarding and business development, complemented by strong communication skills, enhancing client satisfaction and fostering long-term partnerships.

Overview

11
11
years of professional experience

Work History

Senior Operations

TDS
05.2018 - Current
  • Led the integration of over 100 partners via API, contributing over $50 million in revenue.
  • Successfully onboarded Twitch as a major partner and led efforts to expand their services internationally.
  • Coordinated global expansion strategies for multiple partners, entering key international markets.
  • Proofed physical and digital card sites to ensure retail readiness and quality assurance.
  • Played a vital role in business development, contributing to strategic growth and long-term partnerships.

Reputations Coordinator

Sonic Electronix
08.2014 - 05.2018
  • Coordinated cross-functional teams to enhance project workflows and communication efficiency.
  • Developed training materials for new staff, improving onboarding process consistency.
  • Implemented tracking systems to monitor inventory levels and streamline order processing.
  • Analyzed customer feedback to identify service improvements and enhance client satisfaction.

Education

Bachelor of Science - Marketing

California State University, Northridge
Northridge, CA
12-2017

Skills

  • API Integrations
  • Business Development
  • Partner Onboarding & Support
  • Global Market Expansion
  • Product Management
  • Customer Satisfaction & Reputation Management
  • Physical Product Proofing
  • Communication & Cross-Functional Collaboration

Accomplishments

  • Led the integration of 100+ partners via API, generating over $50 million in revenue for the company.
  • Secured and onboarded Twitch as a strategic partner, helping grow the relationship into one of the company’s largest and most global collaborations.
  • Drove international expansion, launching partner services in multiple new countries across Europe, Asia, and Latin America.
  • Streamlined partner onboarding processes, reducing integration timelines and improving partner satisfaction.
  • Managed quality assurance for physical products, ensuring thousands of retail cards were approved for store placement and met branding standards.
  • Contributed to business development strategy and helped build long-term growth plans with key partners.

Timeline

Senior Operations

TDS
05.2018 - Current

Reputations Coordinator

Sonic Electronix
08.2014 - 05.2018

Bachelor of Science - Marketing

California State University, Northridge

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