Summary
Overview
Work History
Education
Skills
Timeline
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Steven Harris

Gastonia,NC

Summary

Proven leader with a track record of motivating teams at Syncot Plastics to surpass performance objectives. Skilled in project management and team motivation, with a knack for clear communication. Achieved significant improvements in customer service quality and efficiency, leveraging strong leadership and excellent relational skills to drive success.

Overview

22
22
years of professional experience

Work History

Team Leader

Syncot Plastics
Belmont , NC
02.2020 - 10.2023
  • Established clear expectations for employees, providing guidance when needed.
  • Delegated daily tasks to team members to optimize group productivity.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Customer Service Trainer

Bayside Solutions
Charlotte, NC
03.2013 - 10.2019
  • Led classroom sessions on topics related to effective communication techniques when dealing with customers.
  • Identified common challenges faced by customer service representatives during interactions with customers and developed solutions accordingly.
  • Ensured that new hires receive adequate orientation regarding company culture and processes prior to beginning work duties.
  • Assisted management in developing long-term plans for enhancing the quality of customer service provided.
  • Monitored call center metrics such as wait times, first-call resolution rates, and average handle time in order to measure effectiveness of training initiatives.

Customer Service Representative

Telerx
Kings Mountain, NC
01.2007 - 12.2012
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Developed positive relationships with customers through friendly interactions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided accurate information about products and services to customers.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Customer Service Representative

Sprint Pcs
Charlotte, NC
12.2001 - 12.2007
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Greeted customers and provided exceptional customer service.

Education

Mass Communication

Shaw University
Raleigh, NC

Skills

Highly organized, excellent project management skills and ability toto multi-task

Ability to motivate a team to meet and exceed buisness and individual performance objectives

Ability to communicate brand and policies in a clear and concise manner

Excellent communication and relational skills

strong leadership skills

Timeline

Team Leader

Syncot Plastics
02.2020 - 10.2023

Customer Service Trainer

Bayside Solutions
03.2013 - 10.2019

Customer Service Representative

Telerx
01.2007 - 12.2012

Customer Service Representative

Sprint Pcs
12.2001 - 12.2007

Mass Communication

Shaw University

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Steven Harris