Steven Hauk
Indianapolis,IN
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
12
12
years of professional experience
Work History
Dispatcher
Verida
05.2021 - 07.2024
- Communicated with drivers and personnel to coordinate pick up and drop off for medical appointments. Maintained relationships with outside providers to assist in daily work load
- Properly notated trips and sent over to providers to ensure pick ups and drops offs were completed timely.
- Manged conflict resolutions with customers and providers if any issues arose during pick up and drop off.
- Had knowledge of preferred providers for patients to improve customer care.
- Promoted teamwork among colleagues by proactively assisting others when needed during down time.
Special Services Representative
Verida
01.2020 - 05.2021
- Scheduled reoccurring appointments for medical care(dialysis, wound care, physical therapy eg.)
- Utilized microsoft office and proprietary scheduling software to assist in scheduling appointments.
- Consistently working with team members and adding notes along the way to assure a seamless transition to the dispatch team.
Customer Service Representative
Verida
11.2019 - 05.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled heavy call volume and schedule daily medical transportation for the state of Indiana.
- Developed strong industry knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Received weekly performance reviews and met expectations for all call metrics.
Shift Supervisor
Starbucks
05.2012 - 08.2019
- Trained new employees and delegated daily tasks and responsibilities to meet standards of service in the daily operation.
- As a key holder, completed store opening and closing procedures and balanced tills, managed cash handling procedures, completed bank "drops" and reported discrepancies.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation based on metrics provided by upper management.
- Responded to and resolved customer questions and concerns.
Education
High School Diploma -
Pike High School
Indianapolis, IN05.2008
Skills
- Data Entry
- Stress Tolerance
- Customer Relations
- Critical Thinking
- Cost Determination
Timeline
Dispatcher
Verida
05.2021 - 07.2024
Special Services Representative
Verida
01.2020 - 05.2021
Customer Service Representative
Verida
11.2019 - 05.2021
Shift Supervisor
Starbucks
05.2012 - 08.2019
High School Diploma -
Pike High School
Similar Profiles
Grace ShellGrace Shell
Customer Service Representative at VeridaCustomer Service Representative at Verida
Alexis ClaytonAlexis Clayton
Customer Service Representative at VeridaCustomer Service Representative at Verida
Tyler RobbinsTyler Robbins
NEMT Driver at VeridaNEMT Driver at Verida