Steven Hayes
Medford,Oregon
Summary
I have been working since the age of 13. I am a man that believes in hard and honest work. I am a family man at heart and will always give my all for my work. I have working experience in almost every field out there. I'm always trying to improve and learn with new experiences and improve my life along with my family's. I have skills ranging from customer service and managing to baking and computer skills. I belive we are never done learning new things, and I am always up for another challenge.
Overview
18
18
years of professional experience
Work History
Manager/ Driver
TRIO Community Meals
09.2016 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Floor Manager
Goodwill
03.2014 - 05.2015
Department Manager
Target
01.2012 - 03.2014
Education
High School Diploma -
Raines High School
Katy Texas06.2011
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Sales management
- Workforce Management
- Performance Evaluations
- Business Administration
- Negotiation
- Business Planning
- Key Performance Indicators
- Expectation setting
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Development
- Work Planning and Prioritization
- Hiring and Training
- Managing Operations and Efficiency
- Customer Relationship Management
- Training and Development
- Task Delegation
- Staff Training
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Goal Setting
- Professional and Courteous
- Documentation And Reporting
- Negotiation and Conflict Resolution
- Relationship Building
- MS Office
- Good Judgment
- Process Improvement
- Active Listening
- Interpersonal Relations
- Schedule Management
- Project Planning
- Employee Development
- Problem-solving aptitude
- Self Motivation
- Shift Scheduling
- Administration and Reporting
- Adaptability
- Reliability
- Performance reviewing
- Team building
- Analytical Thinking
- Idea Development and Brainstorming
- Problem-solving abilities
- Task Prioritization
- Technical Proficiency
- Cost Control
- Emergency Response
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Organized a new system for a kitchen team they still use to this day
- Overlooked a new kitchen being built for Food & Friends
- Worked as a work ambassador for my company with contracted companies
- Gained the trust of owners of contracted companies
Timeline
Manager/ Driver
TRIO Community Meals
09.2016 - Current
Floor Manager
Goodwill
03.2014 - 05.2015
Department Manager
Target
01.2012 - 03.2014
High School Diploma -
Raines High School
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