Summary
Overview
Work History
Education
Skills
Timeline
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Steven Hayhurst

Appleton,WI

Summary

Conscientious professional effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success.


Values 6 components to being a successful leader:

Consistency - Integrity - Time Management - Dedication - Confidence - Positivity

Overview

9
9
years of professional experience

Work History

Banking Impressment Technician

Golden Nugget Casino
03.2023 - 01.2024
  • Assisted Main Banker in maintaining casino vault and ensure balancing of bank.
  • Responsible for $12 Million of cash on regular basis. Balancing teller machines and ATM's to maintain proper reporting.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Inspected equipment to identify areas of wear or causes of malfunctions.

Phlebotomist

CSL Plasma
05.2021 - 03.2023
  • Participated in setup of apheresis machines.
  • Performed venipuncture techniques and other collection procedures, maintaining 98% success rate.
  • Monitored donors during procedure and tended to any donor reactions, documenting all symptoms and actions taken as outlined in SOP.
  • Disconnected donors from machines, heat sealing lines and disposing of sharps safely.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Set up, maintained, and verified sterility of lab equipment and tools.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.

Store Manager

La-z-boy Furniture Galleries
09.2018 - 04.2021
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Managed 8 associates successfully in fast-paced environment through proactive communication and positive feedback.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Developed new store location from ground up by hiring and training efficient team.

Sales Lead

Discount Direct Furniture And Mattress
Apr 2018 - 09.2018
  • Engaging customers on regular basis to build complete solutions; furnishing each room of their home.
  • Discovering financial options available to suit each customers unique situation, aiming for closure rate of 80% or higher.
  • Monitoring and maintaining balanced inventory across store, to ensure accuracy.
  • Managing as sales lead responsible for own team; to include but not limited to setting and helping coach sales goals, driving business to provide return customers, opening and closing store, preparing deposits and cash balancing daily totals, maintaining accurate daily report broken down by commission bonuses.

Sales Consultant

Furniture Factory Direct
Nov 2017 - Apr 2018
  • Identified and qualified customer needs; Creating strong platform to build and develop sales quote to fulfill customer projects.
  • Actively sought out product knowledge and composition on furniture pieces, to demonstrate urgency in buying and why each piece is must have product.
  • Adjusted and strengthened sales pitch regularly, to keep closing rate at 85% or better.
  • Consistently hit sales goal and built strong customer rapport to expand client base.

SR Store Associate

AAFES
08.2014 - 10.2017
  • Performed superior customer service, while offering complete customer solution to best suit their needs.
  • Composing and delivering sales pitch that offers suggestions to customers for products have not considered.
  • Departmental merchandising and stocking shelves to entice/encourage customers to shop each aisle.
  • Practicing extensive loss prevention measures and procedures to minimize losses and maximize profits.

Education

Bachelor of Science - Nursing

University of Wisconsin - Oshkosh
Oshkosh, WI
05.2026

Skills

  • Excellent customer service skills
  • Commission Sales
  • Personnel development
  • Customer relations
  • Merchandising
  • Strategic thinker
  • Mathematical aptitude
  • Store displays
  • Detail-oriented
  • Bank deposit procedures
  • High level of accuracy
  • Practices due diligence
  • Problem-solving skills
  • Inventory management

Timeline

Banking Impressment Technician

Golden Nugget Casino
03.2023 - 01.2024

Phlebotomist

CSL Plasma
05.2021 - 03.2023

Store Manager

La-z-boy Furniture Galleries
09.2018 - 04.2021

SR Store Associate

AAFES
08.2014 - 10.2017

Sales Lead

Discount Direct Furniture And Mattress
Apr 2018 - 09.2018

Sales Consultant

Furniture Factory Direct
Nov 2017 - Apr 2018

Bachelor of Science - Nursing

University of Wisconsin - Oshkosh

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Steven Hayhurst