Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Haynes

Enterprise

Summary

Accomplished General Manager with a proven track record at McDonald's, enhancing operational efficiency and driving revenue growth by over 20%. Expert in leadership, team building, and operations management. Skilled in fostering employee satisfaction and loyalty, while implementing cost-saving measures and exceeding sales targets. Demonstrates exceptional problem-solving and team collaboration abilities.

2023 general manager of the year award

2023 guest satisfaction award

2022 general manager of the year award

2021 general manager of the year award

2020 general manager of the year award

Overview

27
27
years of professional experience

Work History

General Manager

McDonald's Restaurant
09.2017 - 05.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

Customer Service Manager

Walmart
01.2017 - 09.2017

Assistant Store Manager

McDonald's
01.2011 - 01.2017

General Manager

McDonald's
02.2009 - 01.2011

Assistant Manager

Burger King
01.2008 - 02.2009

Assistant Store Manager

Mcdonalds Corporation
03.1997 - 08.2008

Education

High School Diploma -

Horn Lake High
Horn Lake, MS
05-1999

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Timeline

General Manager

McDonald's Restaurant
09.2017 - 05.2024

Customer Service Manager

Walmart
01.2017 - 09.2017

Assistant Store Manager

McDonald's
01.2011 - 01.2017

General Manager

McDonald's
02.2009 - 01.2011

Assistant Manager

Burger King
01.2008 - 02.2009

Assistant Store Manager

Mcdonalds Corporation
03.1997 - 08.2008

High School Diploma -

Horn Lake High
Steven Haynes