STEVEN HAYNES
Pacific,USA
Summary
Results-driven Management professional with over 10 years of experience in shipping operations, production management, customer service, organizational development, and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
14
14
years of professional experience
Work History
Operations Supervisor
McLane Northwest
Lakewood, WA
11.2023 - 03.2025
- Ensured all orders were loaded correctly, on time, and in accordance with customer specifications.
- Coordinated daily shipping schedules with other departments to meet customer demands.
- Developed procedures for efficient loading and unloading of merchandise from trailers and containers.
- Communicated effectively with truck drivers to coordinate delivery times and pickup locations.
- Trained new employees on proper operation of dock equipment and safety protocols.
- Assisted in resolving any issues related to shipment discrepancies or delays in transit times.
- Performed physical inventories as needed to determine stock levels at the loading docks area.
- Provided direction to warehouse personnel regarding product placement within the facility.
- Implemented quality control measures throughout the entire loading process.
- Monitored workers and reviewed completed work for proper performance.
- Checked loaded materials compared to work orders for correctness.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Ops Manager
FedEx Ground
Tacoma, WA
08.2021 - 11.2023
- Worked face to face on a daily basis with drivers and contractors about their concerns and needs.
- Oversee the loading of delivery trucks and provide feedback on quality of loads.
- Built strong operational teams to meet process and production demands.
- Collaborated with team leaders on quality audits.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Enforced federal, state, local and company rules for safety and operations.
- Measured and reviewed performance via KPIs and metrics.
- Conducted employee observations and documented findings.
- Supported accident investigations and prepared related paperwork.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Assisted in loading delivery trucks with prepared packages.
- Examined and inspected containers, materials and products to meet packing specifications.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Ward Clerk
Straub Medical Center
Honolulu, HI
01.2018 - 12.2020
- Completed charts, staffing sheets and other documentation.
- Collected paperwork for patients, nurses and physicians.
- Entered current information into records system and printed documents for appointments, files and patient use.
- Located and filed physical permanent records according to established categorization systems.
- Answered phone calls to provide assistance, information and medical personnel access.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Monitored unit supply levels and notified management of ordering needs.
- Provided patient information to facilitate timely admissions and discharges.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Facilitated timely execution of lab tests and medication refills.
- Conducted patient intake interviews to collect medical information and insurance details.
Freight Supervisor
Pacific Transfer
Honolulu, HI
05.2011 - 06.2019
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Directed cargo loading to monitor even distribution of weight.
- Retrieved stored items and traced lost shipments, when necessary.
- Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Checked import and export documentation to determine cargo contents.
Education
High School Diploma -
Kapolei High School
Kapolei, HI05.2011
Skills
- Staff Training
- Employee Motivation
- Strategic Planning
- Operations Management
- Customer Service
- Performance Evaluations
- Team Building/Leadership
- Planning and Implementation
- Workflow Optimization
- Data Evaluation
- Schedule Management
- Goal Setting
- Staff Management
- Decision-Making
- Dispatch coordinator
- Multi project Management
- Conflict Resolution
- KPI tracking
- Microsoft office
- Financial analysis
Timeline
Operations Supervisor
McLane Northwest
11.2023 - 03.2025
Ops Manager
FedEx Ground
08.2021 - 11.2023
Ward Clerk
Straub Medical Center
01.2018 - 12.2020
Freight Supervisor
Pacific Transfer
05.2011 - 06.2019
High School Diploma -
Kapolei High School
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