Steven Heaghney
St. Louis
Summary
Detail-orientated cashier and customer service desk associate at Dierbergs with two and a half years of experience. Committed to providing exceptional service and support. Proven ability to resolve customer issues, manage inquiries, and maintain a positive environment. Seeking a new role to leverage skills in customer relations. Has the ability to pick up on new skills and material quickly, and will do whatever it takes to be successful at the role.
Overview
3
3
years of professional experience
Work History
Courtesy Desk Associate
Dierbergs
01.2024 - Current
- Assist customers in locating products within the store, enhancing their shopping experience while upholding efficient service at the courtesy desk.
- Resolve customer complaints to full satisfaction of customer.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Being familiar with the computer system for product inquiries, tax exempt barcodes, and any other customer requests
- Answering the phone and answering customer inquiries professionally, or transferring the call to the correct department and or supervisor
- Assisting customers with refunds and exchanges
- Assisting customers with money orders
- Assisting customers with purchasing lottery tickets and paying out lottery winners
- Processing cashier till receipts into the computer (add loans, declarations, and pick ups)
- Making sure the store safe is in balance with storeline
- Filing all opening and closing paperwork into the correct files
Cashier
Dierbergs
08.2022 - Current
- Greet customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintain a clean and tidy workspace
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Being familiar with the POS system, PLU codebook, check machine, and other equipment
- Scan customers items quickly, accurately, and carefully placing them into their cart
Education
High School Diploma -
Bishop DuBourg High School
St Louis, MO05-2020
Associates Degree - General Studies
St. Louis Community College
05-2023
Skills
- Strong empathy
- Dependability
- Flexibility
- Stress tolerance/ working under pressure
- Multitasking
- Cash handling
- Computer skills
- Customer Service
- Answering phones
- Organization
- Attention to detail
- Time management
Languages
French
Limited Working
Timeline
Courtesy Desk Associate
Dierbergs
01.2024 - Current
Cashier
Dierbergs
08.2022 - Current
High School Diploma -
Bishop DuBourg High School
Associates Degree - General Studies
St. Louis Community College