Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Helgesen

BROOKLYN

Summary

Customer service professional prepared to lead teams with focus on achieving high customer satisfaction and operational efficiency. Brings valuable experience in resolving customer issues and improving service quality. Known for strong team collaboration and adaptability to changing needs, ensuring consistent performance.

Overview

9
9
years of professional experience

Work History

Barista

City League Coffee Roasters
06.2022 - Current
  • Handle both daily opening and closing operations
  • Create various types of coffee beverages according to guest orders
  • Accept and process cash and credit card payments using Square
  • Maintain cleanliness of shop and replenish supplies as needed
  • Follow proper sanitizing procedures according to protocol
  • Assist with bean roasting, picking up and delivering various supplies as required
  • Supervise shop events and popups in multiple locations while introducing new clients to product
  • Actively brainstorm new seasonal and creative menu ideas for the shop with the owner, vet and taste test incoming bean variety for flavor and profile
  • Help to secure a contract with the Brooklyn Cyclones baseball team to serve the shop’s own coffee at stadium

Manager/Barista

Perk Kafe
02.2019 - 05.2022
  • Managed the shop including scheduling, ordering wholesale supplies both food and other.
  • Handled both daily opening and closing operations
  • Supervised and oversaw other employees ensuring all duties were performed according to proper shop workflow
  • Created various types of coffee beverages according to guest orders
  • Accepted and processed cash and credit card payments using Square
  • Maintained cleanliness of shop and replenished supplies as needed
  • Follow proper sanitizing procedures according to protocol

Concierge/Host

Alamo Drafthouse
04.2019 - 03.2020
  • Welcome and assisted guests upon arrival at the theatre, ensuring a courteous and smooth entry experience.
  • Took all phone calls and emails. Helped guests with tickets and and bookings.
  • Made sure all guests show up to their movies on time.
  • Helped sign up guests for member programs.


Events Team Member

Convene
03.2016 - 02.2018
  • Managed and maintained workstations to ensure optimal functionality for employees.
  • Coordinated and executed catering services for business events, overseeing setup and ensuring seamless event operations.
  • Welcomed and assisted all guests utilizing rented workspaces, ensuring a positive and professional experience.


Education

High School -

Kent Island High School
01.2011

Skills

  • Extensive knowledge of all types of coffee based drinks
  • Dialing in espresso machines
  • Expert level with the Sanremo and La Marzocco machines
  • Managerial experience
  • Easy going and friendly
  • Effective problem solving
  • Excellent multitasking
  • Highly adaptable
  • Customer service
  • Team player attitude

Timeline

Barista

City League Coffee Roasters
06.2022 - Current

Concierge/Host

Alamo Drafthouse
04.2019 - 03.2020

Manager/Barista

Perk Kafe
02.2019 - 05.2022

Events Team Member

Convene
03.2016 - 02.2018

High School -

Kent Island High School

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