Steven Henning
Summary
Motivated Patient Account Assistant offering 5+ years of healthcare administration, and payment posting; in addition to 13+ years of customer service experience. Highly effective time management, conflict resolution, and communication skills. Detail-oriented team player with strong communication, and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Patient Account- Treasury Associate
Penn State Medical Center
02.2020 - 11.2023
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Reconciled statements with patient records.
- Prepared reports detailing billing actions, flags, and other key information.
- Audited and corrected billing and posting documents for accuracy.
- Exhibited high energy and professionalism when dealing with supervisors and staff.
- Monitored flags and resolved urgent items with accuracy and efficiency.
Medical Office Associate
Penn State Milton S. Hershey Medical Center
05.2018 - 01.2020
- Worked with a diverse patient and clinical staff population to deliver a high-quality standard of care.
- Maintained accurate clinic scheduling for over 25 healthcare practitioners by scheduling patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Resolved questions, concerns, and problems, via phone and face-to-face interaction, in a timely and accurate manner.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained pre-authorization from insurance companies ahead of medical services.
HVAC Technician
JSL Mechanical Inc.
06.2016 - 03.2018
- Installed and troubleshot HVAC equipment
- Applied time management skills to accomplish daily tasks punctually
- Worked independently and in groups
- Employed critical decision-making skills and attention to detail to perform every assignment diligently
- Explain complex problems and procedures in a simplified way to keep customers informed.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Worked overtime, holidays and weekends to accommodate company needs.
Curtainwall Assembler
Benson Industries
02.2014 - 02.2016
- Prepared and assembled skyscraper curtainwall components
- Read and comprehended CAD blueprint drawings
- Followed outlined specifications to implement assembly plans.
- Routinely used a wide variety of pneumatic, hand and electric powered tools i.e
- Die grinders, impact guns, nail guns, table saws, reciprocating saws etc.
- Assembled components with minimal supervision, exceeding expected project milestones.
Education
Associate of General Studies -
Harrisburg Area Community College
Harrisburg, PA2010
Skills
- Record and File Management
- Customer Service
- Payment Posting
- Team Collaboration
- Medical Insurance Knowledge
- Administrative Support
Timeline
Patient Account- Treasury Associate
Penn State Medical Center
02.2020 - 11.2023
Medical Office Associate
Penn State Milton S. Hershey Medical Center
05.2018 - 01.2020
HVAC Technician
JSL Mechanical Inc.
06.2016 - 03.2018
Curtainwall Assembler
Benson Industries
02.2014 - 02.2016
Associate of General Studies -
Harrisburg Area Community College
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