Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Henriquez

Oakland Gardens,NY

Summary

Experienced with pharmacy operations management, ensuring efficient workflow and patient safety. Utilizes strategic planning to optimize inventory and regulatory compliance. Track record of leading collaborative teams and adapting to dynamic healthcare environments.

Overview

11
11
years of professional experience

Work History

Pharmacy Operations Manager

Duane Reade Pharmacy
08.2023 - Current
  • Assisted in managing inventory and supply chain operations.
  • Contributed to training pharmacy staff on standard operating procedures and best practices.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Addressed patient complaints promptly and professionally, working collaboratively with other team members as needed to resolve issues for all parties involved.
  • Collaborated with team members to streamline workflow processes, enhancing efficiency.
  • Implemented and trained team on all new company initiatives
  • Responsible for scheduling team to meet operational needs

Senior Certified Pharmacy Technician

Duane Reade Pharmacy
07.2021 - 08.2023
  • Mentored junior technicians, enhancing team performance and knowledge-sharing practices.
  • Managed inventory levels, optimizing stock management to reduce waste and improve efficiency.
  • Supervised daily pharmacy operations, ensuring compliance with regulations and safety protocols.
  • Provided immunizations under the supervision of the pharmacist in accordance to all state, federal, and company guidelines

Pharmacy Technician

Duane Reade Pharmacy
03.2019 - 07.2021
  • Accurately processed and dispensed medications according to physician prescriptions and pharmacy guidelines.
  • Utilized pharmacy management software for efficient tracking of prescriptions and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

Policy Analyst

NEW YORK COMPENSATION INSURANCE RATING BOARD
02.2015 - 01.2017
  • Analyzed large datasets to identify trends and insights for informed decision-making.
  • Developed interactive dashboards using Tableau to visualize key performance indicators.
  • Collaborated with cross-functional teams to enhance data collection processes and accuracy.
  • Conducted data quality assessments, implementing corrective actions to improve reliability.

Education

Bachelor of Arts - Chemistry

Queens College
Flushing, NY
12-2024

Associate of Science - Chemistry

Queensborough Community College
Oakland Gardens, NY
06-2019

Skills

  • PTCB certified
  • Licensed New York State Pharmacy Technician
  • Experienced Immunizer
  • Multitasking Abilities
  • Problem-solving abilities
  • Efficient workflow
  • Adaptable and flexible

Timeline

Pharmacy Operations Manager

Duane Reade Pharmacy
08.2023 - Current

Senior Certified Pharmacy Technician

Duane Reade Pharmacy
07.2021 - 08.2023

Pharmacy Technician

Duane Reade Pharmacy
03.2019 - 07.2021

Policy Analyst

NEW YORK COMPENSATION INSURANCE RATING BOARD
02.2015 - 01.2017

Bachelor of Arts - Chemistry

Queens College

Associate of Science - Chemistry

Queensborough Community College

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Steven Henriquez