Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Steven Henry

San Tan Valley,AZ

Summary

Experienced sales and support specialist with a proven track record at Verizon, excelling in customer engagement, and product expertise. Ability in lead generation and team collaboration, proven track record with the ability to increase customer satisfaction and trust, all while driving sales growth. Skilled in negotiation and quick adaptability, I deliver tailored solutions that meet many diverse customer needs.

Overview

10
10
years of professional experience

Work History

Support Fundamental And Sales Specialist

Verizon
Phoenix, AZ
12.2019 - Current
  • Assisted customers in navigating product features and functionalities effectively.
  • Assessed customer needs and delivered tailored product recommendations effectively.
  • Explained the features and benefits of various mobile devices, as well as the features and services we offer at every point of contact to help ensure customers' needs and wants are taken care of.

Auto Loan Advisor

Bridgecrest / Carvana
Mesa
08.2018 - 12.2019
  • Guided customers through the loan process to ensure understanding and satisfaction.
  • Worked successfully with various groups of coworkers to accomplish goals and address issues related to our products and services.
  • Identified the needs of customers quickly, effectively, and with the necessary compassion.
  • Assisted with many customer requests, and answered various questions to improve satisfaction.

Sales

Conns
Mesa
02.2017 - 07.2018
  • Independent sales, in a commission-only environment, create self-motivation and drive.
  • Not only processed sales, but also processed credit applications, worked with underwriters, and found creative solutions to maximize customers' products in the most cost-efficient way.
  • Developed the ability to find ways to build quick relationships with customers to create trust that leads to sales.
  • Handled the whole sales process from loan to sale to delivery, and ensured customer satisfaction with the products received.

Collections and Sales Manager

Aarons
Queen Creek
10.2015 - 01.2017
  • Within year one, I was promoted to Sales Manager, where I would oversee the daily duties of three employees.
  • Grew the store from a 600 customer base to nearly 1,000 over the course of the year.
  • In-house marketing involves creating ways to generate new business, ensuring total control of all sales and products inside the store.
  • Gained the knowledge to find creative solutions to connect with customers, to create trust for sales, and additional product recommendations.

Education

Associated of Arts and Applied Sciences - Science

Central Arizona College
Arizona
05-2017

Skills

  • Product expertise due to previous jobs within the industry
  • Customer engagement with a proven track record
  • Lead generation, which helps grow and expand business sales and customer base
  • Team collaboration, whether from a leader's standpoint or as another team member
  • Negotiation skills when dealing with on-the-fence customers or customers who have yet to fully see value in the products available to them

References

References available upon request

Timeline

Support Fundamental And Sales Specialist

Verizon
12.2019 - Current

Auto Loan Advisor

Bridgecrest / Carvana
08.2018 - 12.2019

Sales

Conns
02.2017 - 07.2018

Collections and Sales Manager

Aarons
10.2015 - 01.2017

Associated of Arts and Applied Sciences - Science

Central Arizona College

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Steven Henry