Steven Henson
Tracy,CA
Summary
Dynamic Retail Sales Manager with a proven track record at The Buckle, excelling in strategic planning and sales coaching. Expert in enhancing customer service and driving revenue growth through effective team training and performance analysis. Committed to fostering a high-performing environment that prioritizes employee development and operational excellence.
Overview
8
8
years of professional experience
Work History
Retail Sales Manager
The Buckle
Redding, California
06.2024 - Current
- Increased store revenue by 15% in 2025 (+$317k, from a 2.09-million-dollar store to 2.416 million dollars).
- Trained and developed Sales Teammates, Floor Leaders, and an Assistant Manager into a Store Manager within my first year.
- Rookie of the Year, 2024.
- Team of the Month: February 2025, April 2025, May 2025.
- Oversaw daily store operations to ensure smooth customer service experiences.
- Conducted regular team meetings to communicate goals and performance expectations.
- Analyzed sales trends to identify opportunities for improvement in strategies.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Monitored employee performance and provided feedback to improve productivity weekly.
Construction Laborer, Home Staging, and Flooring
California Advantage Real Estate
01.2018 - 01.2020
- Collaborated with team members to ensure timely project completion.
- Operated hand tools and power equipment to complete assigned tasks.
Tutor and Mentor
Give Every Child a Chance (GECAC)
01.2018 - 01.2019
- Developed individualized lesson plans for diverse student learning needs.
- Implemented creative teaching strategies to enhance student understanding and retention.
- Monitored and assessed student performance to identify areas for improvement.
Education
Bachelor of Science - Business Administration
Chico State
Chico, CA05-2023
High School -
Tracy High School
Tracy, CA05-2019
Skills
- Management
- Store operations
- Customer service
- Time management
- Strategic planning
- Sales forecasting
- Scheduling employees
- Sales coaching
- Training and mentoring
- Revenue growth
References
References available upon request.
Timeline
Retail Sales Manager
The Buckle
06.2024 - Current
Construction Laborer, Home Staging, and Flooring
California Advantage Real Estate
01.2018 - 01.2020
Tutor and Mentor
Give Every Child a Chance (GECAC)
01.2018 - 01.2019
Bachelor of Science - Business Administration
Chico State
High School -
Tracy High School