Steven Hernandez
Boynton Beach,Florida
Summary
Talented Tutor offering outstanding communication and problem-solving skills. Fosters a positive learning environment by encouraging students to develop individual skills. Specializing in 1:1 instruction, team collaboration, and relations with students, parents, and support staff.
Dependable server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving customer issues, waitstaff, and management.
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Talented Summer Camp Counselor firmly committed to creating safe and positive experiences for campers. Possesses excellent communication and organizational skills for helping children discover new things. Adept at designing engaging activities that foster teamwork, leadership and social skills.
Overview
7
7
years of professional experience
Work History
Tutor
Palm Beach County School District
09.2023 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Taught students remotely using online video chat platform and other delivery channels.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
Team Member
Dairy Queen
08.2019 - Current
- I was in charge of making desserts, taking orders, ringing people out at the cash register, and helping the team build grow and become a fun work environment
Team Member
CHAMPS
03.2022 - 12.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
Head Counselor
American Heritage Summer Camp
06.2023 - 08.2023
- \\\
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
Server
Papas Tapas
02.2023 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Team Member
Kentucky Fried Chicken
05.2021 - 02.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Volunteer
Bethesda Hospital
08.2017 - 06.2018
- I helped discharge patients, assisted visitors on where to go, and helped check patients in at the emergency desk
- My main goal was to help the patients and guests feel comfortable at the hospital.
Volunteer
Palm Beach Library
01.2017 - 07.2017
- I was in charge of organizing books and movies in the kids section
- My goal was to create organized and fun environment for the children to be in to help grow their love for books.
Education
Associate of Arts - Business Administration And Management
Palm Beach State College
Lake Worth, FL07.2024
High School Diploma -
Spanish River High School
Boca Raton, FL05.2021
Skills
- Very sociable and welcoming of people in work environment
- Can articulate what needs to be done to coworkers nicely and efficiently
- Quick learner
- Makes quick decisions to solve problems
- Student Evaluation
- Table Bussing
- Complaint Resolution
- Customer Service
- Cash Handling
- Workplace Safety
- Guest Engagement
- Table Setting
Languages
English
Spanish
Timeline
Tutor
Palm Beach County School District
09.2023 - Current
Head Counselor
American Heritage Summer Camp
06.2023 - 08.2023
Server
Papas Tapas
02.2023 - 05.2023
Team Member
CHAMPS
03.2022 - 12.2023
Team Member
Kentucky Fried Chicken
05.2021 - 02.2022
Team Member
Dairy Queen
08.2019 - Current
Volunteer
Bethesda Hospital
08.2017 - 06.2018
Volunteer
Palm Beach Library
01.2017 - 07.2017
Associate of Arts - Business Administration And Management
Palm Beach State College
High School Diploma -
Spanish River High School
Similar Profiles
Janet R. TaylorJanet R. Taylor
Elementary School Counselor at Boca Raton Elementary School/Palm Beach County School DistrictElementary School Counselor at Boca Raton Elementary School/Palm Beach County School District
Linda JacksonLinda Jackson
School Custodian at Palm Beach County School DistrictSchool Custodian at Palm Beach County School District
Kasey AnneseKasey Annese
Aftercare Counselor at Palm Beach County School DistrictAftercare Counselor at Palm Beach County School District
Carla LewisCarla Lewis
Cafeteria Worker at Palm Beach County School DistrictCafeteria Worker at Palm Beach County School District
Shurla SamuelShurla Samuel
Surgical Coordinator at Palm Beach Health NetworkSurgical Coordinator at Palm Beach Health Network