Steven Hernandez

My job is to talk to the customer and sell them our products and services. I welcome the customers in with a smile and inform them on what their car needs and the services I recommend to them.

• Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
• Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
• Collaborated with team members to achieve monthly sales goals and improve overall performance.
• Developed long-lasting client relationships by providing exceptional customer service.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

I took care of orders, inventory, restocking, and managing the cash drawers during closing and opening shifts.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Welcomed customers and helped determine their needs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.