Steven Hernandez
Los Angeles,CA
Summary
Accomplished and versatile banker with extensive experience in branch operations, customer service, and compliance. Proven track record in meeting sales goals as a personal banker, managing teller duties, and ensuring regulatory compliance in back office AML roles. Adept at fostering and delivering tailored financial solutions.
Overview
12
12
years of professional experience
Work History
Chef
Cheesecake Factory Inc
Los Angeles, CA
11.2025 - Current
- Prepare recipes efficiently using various cooking methods and culinary techniques
- Read & follow recipes using accurate measurements and weights for consistent execution
- Demonstrate strong knife skills including chopping, dicing, and slicing
- Ensure order accuracy through mise en place, proper portioning, and cooking to correct temperatures
- Wow our guests with beautiful plating, presentation, and garnishing
- Support opening and closing duties including station setup & breakdown, FIFO (First In, First Out) stocking, cleanliness, and organization
- Adhere to food safety and sanitation standards, including proper food handling, cross contamination prevention, and food allergy awareness
- Work well under pressure, multitasking with speed, efficiency, and a sense of urgency
- Support teamwork through clear, effective communication
- Assisted in inventory management, tracking stock levels and minimizing waste through effective portion control.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
Financial Intelligence Specialist I
City National Bank
Los Angeles, CA
03.2018 - 09.2018
- Conduct reviews of customers of all levels of elevated risk, from low to the highest
- Responsible for requesting/reviewing necessary supporting documentation, while using programs such as: Actimize, LexisNexis, Bridger Insight, Document Imaging, V-Soft, AFS, SEI, Online web to aid in research.
- Search for negative news on the company and beneficial owners of 25% or more, assess and analyze the activity to determine if the activity is commensurate with nature of the business entity.
- Able to manage assigned monthly alert workload, as well as clearing alert goal of 10-15 daily via Actimize, while adhering to established deadlines.
- Type of alerts alerted include: Excessiveness, Deviations, Flow Through of Funds, Structuring of Cash, High Risk of all Incoming/Outgoing activity of: Cash, Check, Remote Deposit Capture (RDC), Wires (International and Domestic), and Loans.
- Escalates unusual activity to FIU Investigations Team for further investigation.
- Able to communicate with branch personnel in a polite and respectful manner.
- Identify high risk indicators from large sets of disparate data
- Review and analyze patterns and trends in customer behavior
- Interpret findings and present to business leaders
- Make recommendations/provide supporting analysis for fraud and loss prevention solutions.
AML/OFAC Analyst
Cathay Bank
Monterey Park, CA
10.2016 - 03.2018
- Reviews customer accounts and activities to ensure customers are identified in accordance with the Bank’s Customer Identification Program
- Screens all incoming and outgoing wires through Panama Papers scrub list
- Conduct reviews of customer of all levels of elevated risk, from low to the highest
- Responsible for requesting and reviewing necessary supporting documentation for EDD
- Search for negative news on company and beneficial owners, assess and analyze the activity to determine if the activity is commensurate with nature of the business entity
- Uses LexisNexis to aide in research
- Able to manage an assigned caseload adhering to established deadlines
- Clears alerts and or creates Suspicious Activity Report (SAR) to file on suspicious activity through S.A.M
- Supports branch staff with OFAC related inquiries, to determine if hit is a false-positive
Personal Banker
Banc of California
Brea, CA
07.2014 - 10.2016
- Reviews documentation for all new customer accounts to identify and mitigate KYC/CIP risks. While promoting a risk-aware culture, ensures efficient and effective risk and compliance management practices by adhering to required standards and processes.
- Investigates ownership and control to identify all ultimate beneficial owners for KYC and Risk Management purposes.
- Ensures accurate KYC/CIP information is recorded regarding source of funds and expected account activity for AML Risk Management purposes, when opening an account.
- Reviews documents for completeness, accuracy, appropriate authorization and compliance with Bank regulations and procedures
- Manages financial center traffic, appointments, and outbound calls effectively
- Engage in clear, polite, consultative communication to understand and help clients, building trust – ask questions and listen to understand, anticipate their needs.
- Follows up with current or new clients to schedule financial review to cross sell solutions.
- Canvassing to gain new business and drive sales goals.
- Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
Personal Banker
Wells Fargo Bank, N.A.
Rosemead, CA
07.2014 - 10.2016
- Cultivated strong client relationships through personalized financial advice and tailored banking solutions.
- Streamlined account opening processes, enhancing customer experience and reducing wait times.
- Conducted thorough financial assessments to recommend suitable products and services for clients' needs.
- Collaborated with cross-functional teams to develop promotional campaigns that increased product awareness among clients.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Processed deposits, withdrawals and ACH transfers accurately.
Education
High School Diploma -
Sierra Vista High School
Baldwin Park06-2006
Skills
- Adaptability
- Customer and Client Focus
- Oral Communications
- Problem Solving
- Account Management
- Client Experience Branding
- Client Management
- Relationship Building
- Team Player
- Pipeline Management
- Prospecting
Timeline
Chef
Cheesecake Factory Inc
11.2025 - Current
Financial Intelligence Specialist I
City National Bank
03.2018 - 09.2018
AML/OFAC Analyst
Cathay Bank
10.2016 - 03.2018
Personal Banker
Banc of California
07.2014 - 10.2016
Personal Banker
Wells Fargo Bank, N.A.
07.2014 - 10.2016
High School Diploma -
Sierra Vista High School