Summary
Overview
Work History
Education
Skills
Skillsandqualifications
Timeline
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Steven Herrera

Lakeville,IN

Summary

  • Thirty-two years in management and supervision (twenty-five in entertainment and seven restaurant).
  • Proficient in inventory management, inventory shrink control.
  • Experienced in cash control, reconciliation and theft detection.
  • Competent in internal investigations for Loss Prevention.

Overview

36
36
years of professional experience

Work History

Manager

AMC Theatres
01.1998 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Assistant Manager

McDonald's Restaurant
01.1989 - 01.1998
  • Shift Manager
  • Hourly Employee
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Hourly Employee

Taco Bell
01.1994 - 01.1996
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Three years of Post Secondary - Psychology

Indiana University Northwest
Gary

Skills

  • Human Resources Management
  • Interviewing
  • Hiring
  • Payroll Management
  • Scheduling
  • Employee Evaluations
  • Employee Termination
  • Knowledge of Wage and Hour Laws
  • Training
  • Inventory Management
  • Shrink Control
  • Supervision
  • Profit/Loss Statements
  • Budgeting
  • Cash Reconciliation
  • Food Safety Certification
  • Purchasing Inventory
  • Inventory Rotation
  • Vendor Management
  • Facility Management
  • Repair Coordination
  • Communication Skills
  • Customer Service
  • Customer Recovery
  • Proficient in Windows
  • Proficient in Excel
  • Proficient in Word
  • Team Leadership
  • Time Management
  • Verbal and written communication

Skillsandqualifications

Human Resources Manager with extensive experience in interviewing, hiring, completing payroll, scheduling, completing employee evaluations and termination of employees., Adept in state and federal wage and hour laws., Exceled in training at all levels of hourly and salaried employees., Daily, weekly and monthly inventories and shrink control., Supervision of up to 60 employees, both hourly and salaried., Proficient in Profit/Loss statements, Budgets and Cash reconciliation., Food Safety certified by the National Restaurant Association Educational Foundation., Food and Beverage Manager in charge of purchasing inventory, rotation of inventory, proper food safety and handling by all staff, working with vendors to ensure all equipment is working properly and serviced timely., Facilities Manager responsible for ensuring the timely repairs and cleanliness of the facility while staying within budgets. Coordinating with numerous vendors including electricians, plumbers, projection technicians, general contractors, landscaping contractors and janitorial contractors., Effective in verbal and written communication., Skilled in interaction with vendors and hourly and salary employees., Excel in quality customer service and handling customer concerns and customer recovery., Proficient in Windows 98, 2000, 2007, Vista, XP, Excel, and Word.

Timeline

Manager

AMC Theatres
01.1998 - Current

Hourly Employee

Taco Bell
01.1994 - 01.1996

Assistant Manager

McDonald's Restaurant
01.1989 - 01.1998

Three years of Post Secondary - Psychology

Indiana University Northwest

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Steven Herrera