Summary
Overview
Work History
Certification
Timeline
Generic

Steven Herrington

Spokane,WA

Summary

Hardworking transportation professional knowledgeable about area roads and gps mapping software. Valid license with a clear safety record. Adept at assisting senior citizens and disabled passengers with all mobility needs.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Driver/Safety Specialist

Special Mobility Services
Spokane, WA
06.2024 - 12.2024
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Communicated effectively with dispatch and customers to provide status updates.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Transported riders to designated stops according to pre-determined schedules.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Adhered to company policies and procedures related to safety and security standards.
  • Transported clients to specified destinations safely and on-time.
  • Evaluated effectiveness of current safety policies and recommended changes as needed.
  • Conducted safety briefings to inform crews of safety hazards.
  • Wrote technical reports, data entry and queries into various safety and health databases.
  • Facilitated meetings between departmental representatives in order to discuss ways of improving overall safety performance within the organization.
  • Developed and created materials for new employee health and safety orientations.

Para Transit Driver

Spokane Transit Authority
Spokane, WA
04.2016 - 06.2024
  • Utilized lifts and ramps to help handicapped passengers board shuttles.
  • Took disabled individuals and senior citizens to local destination.
  • Complied with traffic regulations to safely operate vehicles.
  • Followed all applicable laws, regulations and safety procedures while driving vehicles.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Delivered wheelchair securement training to new drivers when necessary.
  • Drove shuttle buses, limousines or company cars to transport passengers.
  • Provided courteous customer service to all passengers, responding to inquiries and addressing any concerns or complaints.
  • Familiarized self with area roads and landmarks to ensure efficient navigation during trips.
  • Transported passengers to healthcare appointments and developed productive relationships with medical personnel.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
  • Conducted pre-trip inspections of vehicles prior to departures from base station.
  • Communicated with dispatch personnel regarding pick-up times and locations for assigned routes.
  • Responded quickly in emergency situations such as medical emergencies or accidents on the road.
  • Assisted passengers with entering and exiting the vehicle as needed.
  • Reported major accidents, emergencies and suspicious incidents to supervisors.
  • Transported passengers with physical and mental disabilities in a safe and timely manner.
  • Completed appropriate inspection paperwork and reported results to supervisors.
  • Worked closely with dispatchers to coordinate arrivals at destinations in a timely fashion.
  • Distributed informational materials about paratransit services when requested by customers.
  • Operated vehicles with specialized equipment to transport and secure passengers with special needs.
  • Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
  • Adhered strictly to company policies regarding passenger conduct onboard vehicles.
  • Deescalated verbal altercations and fights between passengers.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Para Transit Driver

Northwest Medical Transportation
Coeur D'Alene, ID
01.2013 - 02.2016
  • Took disabled individuals and senior citizens to local destination.
  • Complied with traffic regulations to safely operate vehicles.
  • Followed regular schedule of pickups for individual customers and groups.
  • Followed all applicable laws, regulations and safety procedures while driving vehicles.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Provided courteous customer service to all passengers, responding to inquiries and addressing any concerns or complaints.
  • Familiarized self with area roads and landmarks to ensure efficient navigation during trips.
  • Stayed up to date with local roads, traffic patterns and speed limits.
  • Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
  • Transported passengers to healthcare appointments and developed productive relationships with medical personnel.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
  • Conducted pre-trip inspections of vehicles prior to departures from base station.
  • Communicated with dispatch personnel regarding pick-up times and locations for assigned routes.
  • Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
  • Assisted passengers with entering and exiting the vehicle as needed.
  • Transported passengers with physical and mental disabilities in a safe and timely manner.

Non-Emergency Medical Driver

American Service Medicar
Olympia, WA
11.2008 - 12.2012
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Utilized appropriate equipment such as lifts, ramps, wheelchairs and other specialized devices safely when transferring patients between vehicles and locations.
  • Transported clients to specified destinations safely and on-time.
  • Provided safe, timely and reliable non-emergency medical transportation services.
  • Responded promptly to calls for service from dispatch center personnel.
  • Ensured that all passengers are properly secured in seat belts or other restraining devices before starting trips.
  • Provided assistance with loading and unloading of wheelchairs or stretchers into the vehicle.
  • Adhered to company policies and procedures related to patient confidentiality and HIPAA regulations.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Operated a variety of vehicles including vans, buses and wheelchair accessible vehicles.
  • Assessed the condition of patients prior to transport ensuring their safety throughout the journey.
  • Assisted in the transportation of patients to and from medical appointments.
  • Performed pre-trip inspections before each shift.
  • Utilized various software and tools to streamline processes and optimize performance.

Certification

  • Commercial License Class A CDL with endorsements 2017
  • 2023
  • Para Transit Driver Safety Training Course 2008
  • Para Transit Operator Training Course 2023
  • Federal Motor Carrier Safety Regulations Course 2017
  • Medical Transportation Certified State of Idaho 2013
  • Driving Academy 2017
  • Smith Driving Course 2017
  • Spokane Transit Authority Driving Academy 2023
  • Olympic Business College 2000
  • U. S. Army, Honorably Discharged 2000

Timeline

Driver/Safety Specialist

Special Mobility Services
06.2024 - 12.2024

Para Transit Driver

Spokane Transit Authority
04.2016 - 06.2024

Para Transit Driver

Northwest Medical Transportation
01.2013 - 02.2016

Non-Emergency Medical Driver

American Service Medicar
11.2008 - 12.2012

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Steven Herrington