Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Steven Herron

Steven Herron

Remote CSR
Johnson City,TN

Summary

Dedicated professional in search of remote Customer Service opportunities. Solid experience in multitasking, problem-solving, service delivery and exceeding organization metrics. Committed to maintaining great client experiences through approved best practices, efficiency, and empathy.

Overview

12
12

Years of Customer Service

7
7

Years Logistics/Order Fulfillment/Tracking

2
2

Years Medical Records

1
1

Year+ Call Center

Work History

Supply Logistics Specialist

US Army Reserve
Pinellas Park, FL
07.2009 - 07.2015
  • Coordinated logistical support and financial reimbursement solutions with US Army medical reserve units in Midwest, West and Southeast regions.
  • Provided KPI status reports to key leadership, investigated processes, made recommendations and actioned assigned directives.
  • Streamlined order processing, shipping, tracking and inventory levels using various data entry automation systems.
  • Logistics project manager for annual multi-unit training events at various remote locations for billeting, food, transportation and consumables.
  • Maintained $500K Central Purchasing Card, passing every monthly audit for 33/33 months.

Patient Administration Specialist

US Army Reserve
Pinellas Park, FL
12.2006 - 06.2009
  • Followed document protocols to safeguard confidentiality of patient records.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Ran unit drug analysis testing program, maintaining compliance and confidentiality.
  • Internship at Brooke Army Medical Center, Fort Sam Houston, TX.

Senior Real Estate Specialist

Pinellas County Government
Clearwater, FL
04.2001 - 11.2006
  • Established positive flow of communication with local citizens, agents, attorneys, engineers and government officials on variety of projects and at meetings.
  • On call for daily phone inquiries from the public regarding various real estate issues.
  • Researched, reviewed and executed documents, contracts and disclosures for leadership approval.
  • Conducted first ever 100% documentation, classification, maintenance and recommended use plans for over 63 underutilized county properties.
  • Promoted to Senior Real Estate Specialist after six months.

Call Center Team Leader

Ceridian Benefits Services
St. Petersburg, FL
08.1999 - 03.2001
  • Personally fielded hundreds of calls per week for customer Flexible Spending Accounts (FSA) nationwide for Fortune 500 and medium sized corporations.
  • Worked with management, IT and marketing to resolve software, claims and workflow issues, thus retaining top customer accounts.
  • Promoted to Team Leader for 28 call center representatives, initiating training, monitoring call quality and handling elevated situations.

Education

Associate of Science - Business Administration And Management

St. Petersburg College
Clearwater, FL
04.2016

Bachelor of Science - Public Administration

Florida State University
Tallahassee, FL
06.1978

Skills

  • Serve Customers
  • Attention to Detail
  • Complaint Resolution
  • Problem-solving Skills
  • Account Management
  • Call Center Operations
  • Proficient in Microsoft Office
  • Teamwork and Collaboration
  • Service Standard Compliance
  • Documentation and Reporting
  • Verbal and Written Communication

Timeline

Supply Logistics Specialist

US Army Reserve
07.2009 - 07.2015

Patient Administration Specialist

US Army Reserve
12.2006 - 06.2009

Senior Real Estate Specialist

Pinellas County Government
04.2001 - 11.2006

Call Center Team Leader

Ceridian Benefits Services
08.1999 - 03.2001

Associate of Science - Business Administration And Management

St. Petersburg College

Bachelor of Science - Public Administration

Florida State University

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Steven HerronRemote CSR