Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Hickman

Columbus,OH

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

WMS Implementation Manager

Big Lots
09.2023 - Current
  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
  • Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
  • Led a diverse team of professionals in successfully completing complex implementations on time and within budget constraints.
  • Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
  • Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
  • Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
  • Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
  • Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
  • Researched and resolved barriers to successful system functionality, improving support, and issue resolution.
  • Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines.
  • Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.

Operations Manager

American Eagle - Quiet Platforms
01.2022 - 09.2023
  • Responsible for managing, coaching, and training a team of managers and supervisors to meet and exceed established productivity requirements
  • Ensure fiscal responsibility through labor and supply cost control
  • Priority setting, maintaining work standards, and implementing methods to enhance workflow by identifying issues and expediting solutions
  • Empowering others to innovate new approaches to the current process to create more efficiency
  • Create a positive work environment through real-time coaching and feedback
  • Lead the day-to-day operations in a fast-paced, e-commerce distribution environment
  • Hire, train, and manage Distribution Center management team and associates
  • Customer interaction alongside the salesforce, to ensure that all operational needs are met for existing and new business
  • Maintain a motivating and positive leadership experience
  • Foster a safety first culture through awareness, training, and accountability
  • Collaborate with the director of DC operations and DC supervisors on productivity planning, operations, and staffing needs
  • Identify objectives and coach supervisors in reaching their group productivity goals
  • Research operational inefficiencies and make procedural or systematic recommendations.

Retail Distribution Manager

Microcenter
01.2021 - 01.2022
  • Senior leader in the Microcenter North American supply chain
  • 24/7 ownership of all retail distribution operations and associated business results
  • Manage all Distribution Center operations and be accountable for achieving all balanced scorecard metrics (safety, quality, service, cost, cash, people)
  • Foster a culture of engagement and bias for action at all levels of the organization
  • Build diverse relationships across markets and functions and actively participate, promote, and live all DEI (Diversity, Equity, Inclusion) company initiatives
  • Develop annual strategy deployment plans and key performance indicator (KPI) targets linked to Microcenter 3-5-year business objectives
  • Drive cross-functional strategic initiatives to continuously improve customer service and compliance to customer expectations
  • Hire, train, and manage Distribution Center management team and associates
  • Manage development of standard documentation and training / qualification to appropriate skill matrices
  • Manage all external-facing documentation and messaging including periodic distribution of operational metrics
  • Manage collection, reporting and feedback regarding inventory transactions using SAP, Excel queries and WMS reporting
  • Assist in development and manage annual budget for direct labor and overhead
  • Maintain full working knowledge of the Distribution Center systems / platforms; Provide guidance and support to the operations and IT staff as needed
  • Develop strong working relationships with key stakeholders across the Microcenter supply chain network and other functional areas.

Operations Manager

Kohl's E-Commerce Distribution Center
01.2018 - 01.2021
  • Responsible for achieving daily production goals within a 1 million sq
  • Ft
  • E-Commerce fulfillment center
  • Manage 100+ employees
  • Set departmental objectives and implement policies and procedures that maximize performance, profitability, customer satisfaction, safety, and accountability
  • Administer annual operating budget
  • Coordinate logistics projects through partnering with cross-functional teams across the organization
  • WMS 'Superuser' with thorough knowledge of system structure and heavy involvement in testing, training, configuration, and troubleshooting
  • Manage workflow of several departments in conjunction with individual department supervisors to meet planned units per house, cost per unit, level of service, and accuracy standards
  • Assist in the development of short- and long-term operating budgets in conjunction with other distribution and corporate division staff
  • Effectively manage staffing to meet UPH goals
  • Provide strategy for workflows
  • Administer policies and procedures within assigned areas
  • Work with other departments and divisions to resolve problems and ensure efficient service
  • Maintain safety, housekeeping, and maintenance standards
  • Manage direct reports, systems, and projects to achieve unit goals in accordance with Kohl's policies and practices
  • Prepare and analyze unit plans and reports
  • Provide leadership by exhibiting influence.

District Manager Midwest

Ralph Lauren
01.2014 - 01.2018
  • Supported the Regional Manager in overseeing and facilitating the success of the Midwest district
  • Achieved financial sales plans by identifying, retaining, and developing talent
  • Measured success by analyzing total team success
  • Promoted an environment that fostered respect for the ideas of others and supported ongoing collaboration to execute the brand business strategy
  • Maintained a thorough understanding of operational functions, business processes, and overall results of the General Manager Leadership team
  • Maintained brand standards
  • Trained and developed senior store staff, including strategic succession planning and performance management
  • Consistently and proactively involved in high-level product and brand strategy associated with launching new ventures, focusing on how profitability, product positioning, and forecasted growth could sustain the brand identity
  • Achieved sales plans by meeting and exceeding last year numbers and NIBIT in all stores throughout the district
  • Controlled the district's payroll costs, store incentives, and bonus goals
  • Maintained a comprehensive understanding of market knowledge, challenges, and opportunities
  • Incorporated the vision of wholesale, full-price, and new venture business initiatives by thinking creatively to effectively leverage product.

Warehouse Manager

Dinflex Hydraulics
01.2003 - 01.2014
  • Oversaw all aspects of warehouse operations
  • Coordinated activities of warehouse operations between divisional warehouse, transportation, and sales departments
  • Worked with warehouse supervisory teams on staffing, employee development, and operational efficiency within the distribution center
  • Served as a resource and servant leader
  • Created an environment that stimulated achievement, created opportunities, and set an expectation for teamwork and success
  • Interviewed, hired, trained, and retained management staff
  • Conducted performance monitoring of staff, initiated follow through with corrective action and termination
  • Worked with warehouse leadership to identify and develop future warehouse leaders
  • Adhered to the mission and cornerstone values and applicable practices of the organization
  • Maintained comprehensive knowledge of competitive products and their activity in the marketplace and provided reports on a regular and/or monthly basis
  • Kept current with internal and external training and development
  • Assisted the divisions in planning strategy to products and service required for my assigned accounts
  • Responsible for the global accountability and overall performance of Distribution Center (DC) initiatives, including complete and accurate customer order shipment, accurate transport and delivery of Dinflex products; quality and inventory standards and shrink; system and other audits; and the general maintenance and management of the DC
  • Maintained branch route growth plan knowledge and its effect on the DC systems and personnel requirements
  • Collaborated with the local DC transportation leadership on route placement plans to maximize warehouse efficiencies and transit/delivery departure requirements
  • Worked with department leadership and their staff to develop creative plans for DC systems and procedures that improved customer service, safety, efficiency, accuracy, product care, sanitation, and employee morale
  • Ensured training requirements and tracking were complete for all warehouse employees
  • Maintained relevant and updated knowledge and technical aptitude on current operations systems in order to utilize this knowledge to make educated, data-driven decisions in everyday and emergent operational crisis.

Education

Bachelor of Science - Business Administration - Operations and Supply Chain Management

University of Dayton

High School Diploma -

Findlay High School
Findlay, OH

Skills

  • Software Implementation
  • Requirements Gathering
  • Business Analysis
  • Project Leadership
  • Task Prioritization
  • Project Planning
  • Scope Definition
  • System Integration
  • Attention to Detail
  • Problem-solving abilities
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Team building

Timeline

WMS Implementation Manager

Big Lots
09.2023 - Current

Operations Manager

American Eagle - Quiet Platforms
01.2022 - 09.2023

Retail Distribution Manager

Microcenter
01.2021 - 01.2022

Operations Manager

Kohl's E-Commerce Distribution Center
01.2018 - 01.2021

District Manager Midwest

Ralph Lauren
01.2014 - 01.2018

Warehouse Manager

Dinflex Hydraulics
01.2003 - 01.2014

Bachelor of Science - Business Administration - Operations and Supply Chain Management

University of Dayton

High School Diploma -

Findlay High School

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Steven Hickman