Steven hicks
Whiting,NJ
Summary
Experienced roadside assistance professional with strong safe driving practices, dispatch coordination, and vehicle recovery skills. Known for customer service, problem solving, and keeping towing operations running smoothly.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
road department Laborer
ocean county
Lakewood, New Jersey
11.2023 - Current
- Maintained county roads, parks, and grounds for Ocean County facilities.
- Supported team by performing physically demanding tasks throughout the workday. requiring heavy lifting, walking, and standing for long periods.
- Completed manual labor tasks efficiently, contributing to overall project success.
- Maintained and operated hand tools and power tools to support daily maintenance and repair activities.
owner / operator
steves roadside assistance & transporting
Toms River, New Jersey
2016 - 2025
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Managed roadside assistance calls for steves roadside assistance & transporting customers
- Dispatched towing and transport jobs across local service areas
- Towed disabled vehicles using safe loading and securing practices
- Transported vehicles between repair shops, homes, and dealerships
- Inspected trucks, tow equipment, and safety gear before each assignment
- Communicated arrival times, service updates, and vehicle details to customers
- Processed service requests, invoices, and payment records for steves roadside assistance & transporting
- Scheduled jobs, routes, and pickups to support daily operations
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Oversaw the hiring process for new employees, from recruiting to onboarding training.
- Provided leadership support for team members through coaching and mentorship programs.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Resolved conflicts between employees in a professional manner.
- Ensured compliance with safety regulations throughout the facility.
- Collaborated with dispatch and supervisors to map out routes and schedules.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
Education
High School Diploma -
Manchester High
Manchester01-1989
Skills
- Road maintenance
- Tow truck maintenance
- Roadside assistance
- Equipment operation
- Vehicle recovery expertise
- Winch operations
- Hook and chain towing
- Wheel lift towing
- Flatbed towing
- Towing operation
- Equipment inspection
- Equipment maintenance
- Debris removal
- Waste management
- Safety compliance
- Commercial driver's license
- Class B driving
- Defensive driving techniques
- Safe driving practices
- Emergency response readiness
- Route planning
- Record keeping
- Supply management
- Organization and planning
- Time management
- Attention to detail
- Problem solving
- Critical thinking
- Task prioritization
- Team leadership
- Strong work ethic
- Willingness to learn
- Effective communication
- Excellent communication
- Customer service
- Task prioritization
- Vehicle handling
- Vehicle lockdown
- Roadway clearance
- Material handling
- Winch operation mastery
- Tow truck maintenance
- Equipment operation
- Team collaboration
- Commercial driving
- Task prioritization
Certification
- class b cdl 2/25/2025
Custom Section 1
Ronald Roberts manchester nj 732-644-2840
Timeline
road department Laborer
ocean county
11.2023 - Current
owner / operator
steves roadside assistance & transporting
2016 - 2025
High School Diploma -
Manchester High