Movies
STEVEN HIGGS
Fishers
Summary
Enterprise Sales Representative with extensive experience and a track record of quota overachievement, exceptional Customer Service, Process Design and Improvement, Enterprise Sales, and Order Fulfillment. Unrelenting focus on quality, operational effectiveness, and serving the end customer’s needs, are the foundation for this Sales Representative’s success and professional growth.
Overview
41
41
years of professional experience
Work History
Inside Sales Support
MATRIX INTEGRATION
04.2018 - 04.2025
- Facilitated the back-office management of over 30 assigned customer accounts across multiple states while exceeding quota for 12 consecutive quarters.
- Served as a focal point for communication between numerous internal Matrix Integration departments, discrete business units within the Client organization, and third-party vendors.
- Proactively quoted and managed all customer renewals, achieving over 80% retention.
- Created and managed opportunities in CRM (ConnectWise / Hubspot)
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Inside Sales Representative
Electronic Strategies, Inc.
04.2017 - 02.2018
- Led successful transition of Sales department to new quoting platform (iManage to ConnectWise Sell).
- Aligned with four Account Executives to anticipate and meet the I.T. needs of approximately 200 accounts and prospects – achieving sales target of $1.8 million in gross profit for 2017
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Inside Sales Representative
Core BTS.
12.2013 - 02.2017
- Generated non-complex Cisco configurations for my accounts, freeing technical resources to be deployed more strategically.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Enterprise Sales Representative
Hewlett Packard
01.1995 - 06.2012
- Managed Industry Standard server and storage sales activities for numerous Enterprise accounts – with a $2 million dollar per month sales quota.
- Member of 'High Achiever' club for obtaining over 110% of sales quota.
- Managed the end to end order processing and client fulfillment activities for a large, complex, highly demanding Fortune 50 global financial institution, with orders and shipments totaling roughly 70,000 desktops and servers on an annual procurement budget of $100 million.
- Consistently exceed client’s contractual 90% compliance 'order to deliver' service level requirements by 5%. (Among the best in class at HP).
- Serve as a focal point for communication between numerous internal HP departments, discrete business units within the Client organization, and third-party vendors.
- Helped formulate and implement a multi-tiered strategy to increase process efficiency in the areas of response time, order accuracy, and enhanced utilization of technology. The team achieved the desired improvements and maintained customer satisfaction targets while reducing staff by 2/3rds, from 13 down to 4.
- Facilitated a smooth integration of business processes as a former HP client was acquired and integrated into the operations of a much larger global client. Was recognized and received an HP Customer First Award for this contribution.
Senior Customer Service Consultant
Zacson Corporation
01.1993 - 01.1995
- Served as a resource to over 100 Call Center Agents on the proper handling of inbound calls regarding IBM products and services.
- Designed, implemented, and maintained processes to ensure customer satisfaction with regard to hardware and software configuration assistance.
Marketing Manager
Allgreen Lawn Care
01.1991 - 01.1993
- Managed 12 Sales Representatives, and provided agronomic and horticultural training.
- Developed incentive programs to motivate sales staff.
- Served on a special task force to expand and develop the Midwest region. This encompassed all of the classic start up activities, including PP&E acquisitions, hiring and training personnel, and launching a marketing campaign.
Combat Engineer
United States Army
01.1984 - 01.1986
- Worked in coordination with over 100 soldiers in the assembly and deployment of various pre-fabricated bridges, for the purpose of transporting personnel and equipment.
- Deployed a variety of demolition materials in the execution of supporting friendly troops and hindering enemy advance. This included mine/counter-mine operations, bridge demolition, and creating road craters.
- Achieved certification in Airborne (paratroop), and Air Assault (small group insertion) training.
- Served as Unit Armorer. Provided weapons training to fellow soldiers, as well as weapon repair.
Education
Bachelor of Arts - Psychology, Child Psychology
University of Minnesota
Minneapolis, MN01.1991
Skills
- Microsoft Office – Word, Excel, Outlook
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Calm under pressure
Professional Development
- Project Management Fundamentals – IPS Solutions
- Project Planning – HP
- Project Initiation – HP
- Project Leadership, Management, & Communication – ESI International
- Quality Project Managers – ESI International
- Relationship Selling – Delaine Consulting
- Selling Through Curiosity – Berry Rhein
- VSPS Certification – Vmware
- Microsoft Partner University (16 classes) – Microsoft
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Travel
Music
Reading
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Healthcare benefitsWork-life balanceCompany CultureWork from home optionPaid time off401k matchPersonal development programsTimeline
Inside Sales Support
MATRIX INTEGRATION
04.2018 - 04.2025
Inside Sales Representative
Electronic Strategies, Inc.
04.2017 - 02.2018
Inside Sales Representative
Core BTS.
12.2013 - 02.2017
Enterprise Sales Representative
Hewlett Packard
01.1995 - 06.2012
Senior Customer Service Consultant
Zacson Corporation
01.1993 - 01.1995
Marketing Manager
Allgreen Lawn Care
01.1991 - 01.1993
Combat Engineer
United States Army
01.1984 - 01.1986
Bachelor of Arts - Psychology, Child Psychology
University of Minnesota
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