Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Certification
Timeline
Generic

Steven Hill

Collierville,TN

Summary

Seasoned Manager with exemplary skills in Operations and Management. Energetic professional with engaging personality and service-driven background. Trained in operations management and all aspects of customs brokerage. Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Area Sales Manager

Jacent Strategic Merchandising
Cinnaminson, NJ
09.2023 - Current
  • Planned, developed and implemented sales strategies in an assigned region.
  • Analyzed sales data to determine areas of improvement for the organization.
  • Managed a team of sales representatives in order to achieve maximum results.
  • Monitored performance of sales representatives against goals set by management.
  • Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
  • Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
  • Coordinated with logistics teams to ensure timely delivery of goods to customers.
  • Managed and oversaw the daily operations of the sales region.

Operations Management Quality Assurance

FedEx Trade Networks
Memphis, Tennessee
01.1989 - 03.2023
  • Hired, trained, evaluated, and retained a high-performing, effective, and diverse team embodying organizational culture.
  • Accomplished leader, skilled at maximizing employees skills and knowledge, to achieve highest performance goals.
  • Served as a strategic advisor and functional expert on critical strategic and operational matters.
  • Monitored outcome measures, program outcomes, and performance improvement.
  • Increased customer satisfaction, streamlined business processes, and procedures.
  • Established new workflow and employee training processes to improve operational efficiency.
  • Utilized effective communication and active listening to meet customer service standards.
  • Led employees to develop high-performing, diverse teams and deliver on ambitious goals and objectives.

Operations Manager Industrial Engineering

FedEx Trade Networks
Memphis, Tennessee
04.2007 - 08.2017
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Crafted operations best practices using audits and project management team feedback.
  • Presented performance and productivity reports to supervisors.
  • Created corrective actions based on adverse KPI trends.
  • Measured and reviewed performance via KPIs and metrics.
  • Collaborated with team leaders on quality audits.

Education

Associate of Arts -

Cowley County Community College And Area Vocational-Technical School
Arkansas City, KS
05.1984

BBA - Business Administration

University of Memphis
Memphis, TN

Skills

  • Focus and Follow-Through
  • Customer Service Management
  • Goal Setting
  • Department Oversight
  • Recruitment and Hiring
  • Business Leadership
  • Performance Evaluation and Monitoring
  • Process Improvements
  • Administrative Management
  • Hiring and Onboarding
  • Management Team Building
  • Performance Assessment
  • Staff Development
  • Training Management
  • Organizational Leadership
  • Sarbanes-Oxley
  • Regulatory Compliance
  • Calm Under Pressure

Accomplishments

  • Promoted from line level advisor to supervisor, in less than 12-months.
  • Developed relationships with 3 new clients and typically exceeded clearance goals by 79%.
  • Negotiated with vendors, saving company $105000 annually.

Affiliations

  • Member, MSCBOA Alumni Association
  • Loaned Executive United Way of the Mid-South (2005 - 2006)

Additional Information

  • Passed the US Customs Brokerage Exam 4-21-21 license Examination. Waiting on License
  • CCS Specialist 2016
  • Certified DG Specialist 2006

Certification

  • Certified Customs Specialist - 2016
  • Licensed Customs House Broker - 2021

Timeline

Area Sales Manager

Jacent Strategic Merchandising
09.2023 - Current

Operations Manager Industrial Engineering

FedEx Trade Networks
04.2007 - 08.2017

Operations Management Quality Assurance

FedEx Trade Networks
01.1989 - 03.2023

Associate of Arts -

Cowley County Community College And Area Vocational-Technical School

BBA - Business Administration

University of Memphis

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