Steven Hill
San Antonio,TX
Summary
SUMMARY
Experienced sales and project management professional with a background in insurance claims, estimating, customer service, and automotive sales. Skilled at working with insurance adjusters, managing repair scopes and supplements, and keeping customers informed throughout the process. Mechanically inclined, detail-oriented, and quick to learn new systems and processes. Looking to bring my sales, estimating, and customer service experience into a body shop service writer role and grow within the collision repair industry.
Overview
6
6
years of professional experience
Work History
Project Manager
Integrated roofing systems
San Antonio, TX
02.2023 - 07.2026
- Insurance Claims Management — Worked directly with insurance adjusters to assess damage, negotiate scopes, and facilitate claim resolution.
- Estimate Preparation — Prepared detailed repair estimates based on damage assessments, labor, materials, and project requirements.
- Supplement Management — Identified additional damage/work requirements and coordinated supplements with insurance carriers and adjusters.
- Customer Relationship Management — Guided customers through repair process, delivering regular updates and establishing clear expectations.
- Damage Assessment — Conducted on-site inspections to identify visible and underlying damage and determine appropriate repair requirements.
- Repair Process Coordination — Coordinated projects from inspection and estimate through scheduling, production, completion, and final walkthrough to ensure timely delivery.
- Insurance Negotiation — Communicated with adjusters and insurance representatives to advocate for accurate repair scopes and necessary work.
- Technical Knowledge — Strong mechanical and technical aptitude with the ability to quickly understand repair procedures, components, and technical documentation.
- Documentation — Maintained detailed records of estimates, inspections, customer communications, insurance correspondence, and repair changes.
- Problem Solving — Addressed unexpected repair issues, scope changes, and scheduling conflicts, ensuring project continuity and customer satisfaction.
- Sales & Customer Service — Consulted with customers to understand their needs, explain repair options, overcome objections, and secure authorization for work.
- Time Management — Managed multiple active projects simultaneously while maintaining communication and meeting deadlines.
Audi sales consultant
Audi Dominion
San Antonio, Texas
05.2020 - 01.2023
- Guided customers through the complete vehicle sales process, from consultation through delivery and follow-up.
- Developed strong knowledge of Audi vehicles, mechanical systems, technology, and advanced safety features.
- Conducted vehicle demonstrations and explained technical features in an easy-to-understand manner.
- Managed customer relationships, follow-ups, appointments, and CRM documentation.
- Worked closely with sales, finance, service, and parts departments to resolve customer needs.
- Negotiated effectively while maintaining a professional, customer-focused experience.
Education
La Vernia High School
La Vernia, TxSkills
- Insurance Claims & Adjuster Relations
- Estimating & Scope Development
- Damage Assessment & Documentation
- Supplement Identification & Negotiation
- Project & Repair Coordination
- Customer Relationship Management
- Customer Updates & Expectation Management
- Technical & Mechanical Aptitude
- CRM & Computer Systems
- Attention to Detail & Documentation
- Time Management & Multitasking
- Problem Solving & Conflict Resolution
- Cross-departmental communication
- Client management
- Vehicle Product & Technical Knowledge
- Fast Learner & Highly Coachable
References
References available upon request.
Timeline
Project Manager
Integrated roofing systems
02.2023 - 07.2026
Audi sales consultant
Audi Dominion
05.2020 - 01.2023
La Vernia High School