Steven Hill, III
Ft. Washington,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Warehouse Associate
Nordstrom
Upper Marlboro, MD
04.2024 - Current
- Maintained accurate inventory records through manual and computerized systems.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Labeled containers correctly for product identification purposes.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
- Assisted in loading finished goods onto delivery vehicles as required.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Resolved discrepancies between physical count results and system generated reports.
- Handled hazardous materials safely following prescribed regulations.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Communicated effectively with team members on matters related to work assignments.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Packed boxes and stock using organizational guidelines.
- Performed cycle counts to ensure accuracy of inventory levels.
Retail Sales Associate
Giant Food Stores
Fort Washington, MD
01.2022 - 04.2024
- Provide exceptional customer service, ensuring a welcoming environment and efficient point-of-sale transactions
- Execute accurate cash handling and payment processing for various forms of tender, balancing cash drawers with precision
- Maintain store presentation by keeping checkout areas, shelves, and displays clean and well-organized
- Address and resolve customer inquiries and complaints with professionalism, enhancing satisfaction and loyalty
- Support inventory management through diligent stocking and monitoring of product expiration dates.
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Processed returned merchandise according to company policies.
- Promoted special offers and discounts to encourage additional purchases.
- Greeted customers to determine wants or needs.
Frozen Food Selector
Giant Foods
Fort Washington
01.2023 - 06.2023
- Efficiently selected and packed customer orders for frozen products, maintaining strict adherence to safety and quality standards, while consistently achieving performance metrics within a fast-paced warehouse environment.
- Verified accuracy of orders, ensuring that all items were properly selected and counted.
- Loaded, unloaded and moved products using various material handling equipment such as pallet jacks and hand-trucks.
- Maintained records of daily order selections, returns and discrepancies reported on pick tickets.
- Inspected incoming shipments for quality control purposes prior to accepting delivery into the warehouse facility.
- Examined product specifications to determine appropriate selection criteria and item locations.
Starbucks Barista Cashier
Giant Food Stores
Fort Washington, MD
03.2022 - 05.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Food Preparation Assistant
Hill Catering Services
Fort Washington, MD
03.2015 - 10.2016
- Assisted in the preparation of ingredients and replenishment of kitchen supplies, ensuring seamless culinary operations
- Provided support for senior kitchen staff by handling various light food preparation tasks as needed
- Maintained kitchen cleanliness, executing end-of-day cleaning and sanitizing procedures in compliance with health code standards.
Education
High School Diploma - Education and
07.2025
Skills
- Basic Math
- Organizational Skills
- Safety Understanding
- Customer Service
- Retail Store Operations
- Product Knowledge
- Stock Replenishment
- Teamwork
- Stocking and Receiving
- Customer Engagement
- Freight Labeling
- Assembly and production
- Product verification
- Shipping and receiving
- Inventory counting
- Material Handling
- Packaging and Labeling
- Loading and unloading
- Wrapping and boxing
- Barcode scanning
- Inventory organization
- Warehouse Safety
Timeline
Warehouse Associate
Nordstrom
04.2024 - Current
Frozen Food Selector
Giant Foods
01.2023 - 06.2023
Starbucks Barista Cashier
Giant Food Stores
03.2022 - 05.2022
Retail Sales Associate
Giant Food Stores
01.2022 - 04.2024
Food Preparation Assistant
Hill Catering Services
03.2015 - 10.2016