Steven Ho
Dedham,MA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
7
7
years of professional experience
Work History
Security Officer
Northeast Security
08.2017 - 03.2020
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Pharmacy Technician
CVS Pharmacy
06.2015 - 08.2017
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Loss Prevention Associate
Macy's
06.2013 - 05.2015
- Conducted regular undercover surveillance to detect and apprehend shoplifters, maintaining a secure shopping environment.
- Contributed to positive store performance by collaborating with team members to achieve loss prevention targets consistently.
- Played a key role in emergency response efforts, ensuring the safety of all personnel and minimizing property damage whenever possible.
- Enhanced store safety for employees and customers by identifying potential hazards and addressing them promptly.
Education
Bachelor of Science - Information Technology
University of Massachusetts - Boston
Boston, MA05.2025
High School Diploma -
The English High School
Jamaica Plain, MA06.2014
Skills
- Network Security
- Machine Learning
- Technical Analysis
- Software Development Life Cycle (SDLC)
- Data Analysis
- UNIX platform
- Tableau
- Python Programming
- Database Management
- Google Analytics
- Attention to Detail
- Data Visualization and Presentations
- Tableau Software
- SQL Databases
Timeline
Security Officer
Northeast Security
08.2017 - 03.2020
Pharmacy Technician
CVS Pharmacy
06.2015 - 08.2017
Loss Prevention Associate
Macy's
06.2013 - 05.2015
Bachelor of Science - Information Technology
University of Massachusetts - Boston
High School Diploma -
The English High School
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