STEVEN HOANG
Houston,TX
Summary
Detail-oriented IT Infrastructure and Data Center Operations professional with experience managing electronic equipment and maintaining operational readiness. Documented information accurately and adhered to safety protocols in time-sensitive environments. Pursuing a B.S. in Cloud and Network Engineering, emphasizing a strong interest in computer hardware, networking, and data center infrastructure.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Personal Trainer
Elevate Fitness Personal Training
10.2025 - Current
- Conduct client assessments and document goals, progress, and performance.
- Inspect and demonstrate equipment while emphasizing correct operating and safety procedures.
- Identify performance issues, adjust programs based on observed results, and communicate corrective actions clearly.
- Manage multiple clients, schedules, records, and competing priorities while maintaining consistent service.
Receptionist
Top Cindy Nails
01.2020 - 06.2025
- Maintained accurate customer records, appointments, and payment information using computer-based systems.
- Managed multiple requests and priorities while entering and updating information accurately.
- Responded to phone and in-person requests, identified customer needs, and directed issues appropriately.
- Processed cash transactions and maintained accurate sales and payment records, ensuring precise financial tracking.
- Organized work area and followed established procedures to enhance daily operational efficiency.
Server
Jinya, Ramen Bar
05.2022 - 07.2022
- Used a POS system to enter orders, manage bills, and process customer transactions accurately.
- Managed multiple tables and competing requests while maintaining service quality during busy shifts.
- Collaborated with team members to maintain an efficient workflow and resolve customer concerns promptly.
EMT Student
Cypress Creek EMS
08.2018 - 06.2020
- Operated electronic vital-sign equipment, including pulse oximeters and electronic vital-sign machines, recording patient information.
- Inspected and maintained equipment and supplies, ensuring ambulance readiness for emergency calls.
- Managed medical-supply inventory, verifying stock levels to support time-sensitive emergency response.
- Followed established safety and emergency-response procedures in a high-pressure environment.
- Completed ongoing training and education, enhancing operational knowledge and service quality.
- Adapted instructional methods to individual needs and identified knowledge gaps requiring additional attention.
- Collaborated with students to troubleshoot areas of difficulty and develop practical solutions.
Tutor
AP-SAT Tutorial
06.2018 - 08.2018
Education
B.S. - Cloud and Network Engineering - Cisco Specialization
Western Governors University
Bachelor of Science - Biology
University of Houston
Houston, TX 08.2020 - 12.2022
High School Diploma - Biology coursework
Carl Wunsche Sr. High School
Houston, TXSkills
- Equipment handling
- Equipment inspection
- Safety & procedure compliance
- Inventory management
- Troubleshooting
- Computer skills
- Data entry
- Documentation
- Time management
- Organization skills
- Detail orientation
- Fast learner
- Eager to learn
Languages
English, Vietnamese
Timeline
Personal Trainer
Elevate Fitness Personal Training
10.2025 - Current
Server
Jinya, Ramen Bar
05.2022 - 07.2022
Bachelor of Science - Biology
University of Houston
08.2020 - 12.2022
Receptionist
Top Cindy Nails
01.2020 - 06.2025
EMT Student
Cypress Creek EMS
08.2018 - 06.2020
Tutor
AP-SAT Tutorial
06.2018 - 08.2018
B.S. - Cloud and Network Engineering - Cisco Specialization
Western Governors University
High School Diploma - Biology coursework
Carl Wunsche Sr. High School