Steven Holmes

Work History

ProLogic ITS

02.2020 - 10.2024

Managed the on-site installation of law enforcement surveillance systems and LTE routers in over 5000 police vehicles
Utilized interpersonal communication skills to resolve conflicts with unhappy customers and repair customer relationships.
Delivered technical presentations matching audience level of expertise to explain products and services to customers.
Configured and modified product systems to meet customer-specific needs.
Assisted customers in troubleshooting product issues and provided timely technical support.
Coordinated with the customer to execute field commissioning tests
Delivered timely and detailed project deployment reports
Assisted clients to monitor all software implementation lifecycles and assisted with the appropriate customizations
Created accurate network diagrams and documentation for design and planning network communication systems
Utilized my knowledge of low volt electrical systems and IP networks to troubleshoot and resolve any issues that arose during implementation.

West Chatham Warning Devices

02.2019 - 02.2020

Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
Troubleshot and resolved equipment failures to reduce operational disruption.
Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.

Pickens County Sheriff's Office

05.2014 - 02.2019

Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
Obtained and served search warrants related to ongoing cases.
Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
Gathered facts from interviews of suspects, witnesses, and complainants.
Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
Investigated complaints brought by members of community by conducting interviews and compiling evidence.
Trained team members on agency processes, court procedures and investigation strategies.
Evaluated and revised lesson plans and course content to achieve student-centered learning.
Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Prepared quizzes, tests and examinations to gauge how well students were learning.

Better Homes and Gardens, Metro Brokers

11.2013 - 05.2014

Executed troubleshooting and server support in both in-person and remote situations.
Provided secondary training to personnel struggling with technological tools and systems.
Provided technical support in both on-site and telephone consultations.
Performed scheduled service work, installations, testing and repairs.
Resolved issues related to operational components for LAN, WAN and voice systems.

Port Wentworth Police Dept

Port Wentworth, Georgia

03.2002 - 11.2013

Worked flexible hours across night, weekend, and holiday shifts.
Apprehended offenders and conducted interviews and interrogations.
Conducted witness interviews and gathered details regarding incidents to determine best course of action.
Answered emergency calls for help from citizens and business owners.
Assisted in special investigations and crime prevention programs.
Guided, mentored, and supervised subordinates to improve job performance and case clearing rates.
Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
Trained team members on agency processes, court procedures and investigation strategies.
Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
Reviewed detective case reports for accuracy, integrity, and completeness.
Wrote detailed reports outlining case findings for internal files and legal purposes.
Gathered facts from interviews of suspects, witnesses, and complainants.
Followed constitutional standards to properly obtain and execute warrants for arrests and searches.