STEVEN HORTON
Hurst
Summary
Organized and motivated professional with resourceful time management and organizational skills developed in diverse settings. Demonstrated exemplary work ethic, adaptability, and exceptional interpersonal skills through effective independent work and rapid skill acquisition. Focused on enhancing capabilities while driving company growth.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
Work History
Event Warehouse/Delivery Crew and Driver
Loot Rentals
Fort Worth
04.2024 - Current
- Delivered furniture rentals to various event venues and locations using company vehicles, navigating stairs or long distances with heavy equipment and moving tools
- Maintained and ensured quality of furniture rentals including sofas, large shelves, tables, rugs, chairs, and plants for optimal presentation
- Selected and packaged items for timely delivery to customers
- Used inventory software to maintain accurate records of products
- Communicated with event planners and on-site contacts, providing professional service and fostering positive relationships
- Observing safety protocols and strong detail to avoid damage to rental items during loading and transport.
Sr. Deposit Operations Consultant
Ally Financial
Charlotte
08.2022 - 08.2023
- Processing request for debit cards, checks, wires, transfers, deposits
- Processed requests for debit cards, checks, wires, transfers, deposits, ensuring timely access to funds and services for customers.
- Completing proper verification steps when assisting Bank customers
- Guided Ally Bank customers in navigating Ally's Online Banking System, enhancing their ability to manage accounts effectively in a digital-only environment.
- Provided banking services to customers, facilitating account management and transaction completion to meet their financial needs.
Locksmith Technician
Consolidated Locksmiths of N.C. of the Piedmont
Charlotte
04.2017 - 12.2021
- Repair, replace or open locks; Programming and/ or cutting new or duplicate keys
- Operated code machines/systems to change lock combinations and utilized power tools to fabricate parts for locks and hardware.
- Prepared job records and estimated job costs to facilitate budgeting and project planning.
Security Officer
NBA Spectrum Arena
Charlotte
02.2017 - 08.2021
- Oversaw crowd dynamics to prevent disturbances and ensure a secure environment
- Oversaw alarm systems and closed-circuit cameras to ensure venue security
- Inspected bags and belongings at venue entry to prevent contraband access
- Verified credentials and tickets of staff and patrons at entry points to restricted areas
Screener/Examiner
EMSI
Charlotte
05.2019 - 07.2020
- Coordinated examination management services to support testing procedures
- Completed order requests and scheduled life insurance examinations to facilitate timely processing
- Transported specimens and supplies to designated testing locations
- Maintained collection logs, performed calibrations, and upheld DOT and BAT certifications to support operational standards
- Completed, uploaded, faxed, and mailed Chain of Custody and Alcohol Testing Forms
- Electronically captured fingerprints using ink-less LiveScan machines
Patient Access
Novant Health
Charlotte
02.2017 - 10.2018
- Recorded vital demographic information to ensure accurate patient records for inpatient/outpatient, diagnostic, clinical, and surgical procedures
- Prepared admission and discharge documentation to facilitate smooth patient transitions and compliance with hospital protocols
- Created admission and discharge documentation to facilitate patient transitions.
- Verified health insurance benefits, eligibility, and payments to streamline patient access and minimize billing issues
- Provided alternative payment options to patients experiencing financial hardships
Human Resource Specialist (CVS)
Ranstad
Charlotte
03.2016 - 10.2016
- Assisted members in selecting Primary Care Providers, managing plan (dis)enrollment, and locating network pharmacies to ensure access to necessary healthcare services
- Provide detailed information about specific plan types, individual benefits and prescription drug coverage
- Discuss alternatives for services and medications not covered by policies being offered
- Supported HR BPO Client Manager by researching client escalations to resolve issues and enhance client satisfaction
- Execute Customer Issue Resolution and ensure that proper documentation and follow up takes place
- Filed, investigated, reviewed, and explained claims to all relevant parties, ensuring clarity and resolution of claim-related inquiries
Member Services-(Blue Cross Blue Shield of North Carolina)
Convergys
Charlotte
03.2014 - 03.2015
- Provide detailed information about specific plan types, individual benefits and prescription drug coverage
- Aide members in selecting Primary Care Providers, plan dis/enrollment, locating network pharmacies
- Serve as a liaison for members disputing invalid charges for claims-Discuss alternatives for services and medications not covered by policies being offered
- Filed, investigated, reviewed, and explained claims to relevant parties, ensuring clear communication and understanding of claim statuses
- Serve as a liaison for members disputing invalid charges for claims. Discuss alternatives for services and medications not covered by policies being offered
- Examined and recorded payment levels and coverage requirements using PatientPlus to support accurate member billing and service access
Payment Services (WellPoint)
NCO Financial
Charlotte
11.2012 - 04.2013
- Issued refunds and recovered delinquent fees from Members / Policy Holders
- Initiated collection penalty procedures to recover overdue payments
- Rescheduled payment dates to ensure compliance with plan requirements
- Ran daily reports to verify billing date accuracy and resolved errors
- Tracking invoice records supporting personal financial status
Technical Support/Help Desk (Apple Inc.)
NCO Financial
Charlotte
10.2008 - 10.2012
- Provided personalized troubleshooting assistance via phone, chat, and email to resolve customer issues
- Installed and removed hardware and software to ensure optimal system performance.
- Facilitated recovery of data and mobile devices to restore functionality
- Assist in data and mobile device recovery
- Sold hardware protection plans and processed refunds for accidental purchases
Financial Aid Advisor (Office of Student Financial Aid)
University of Toledo
Toledo
05.2000 - 12.2006
- Explained application processes and requirements for loans, grants & scholarships to facilitate student access to funding
- Detailed application processes and requirements for available loans, grants & scholarships
- Guided students on loan repayment procedures to support effective budgeting and debt management
- Assisted students with academic appeals, enrollment, work-study employment, housing, and financial resources to enhance their academic experience
Education
Bachelor of Arts -
The University of Toledo-Psychology
Toledo, OHCertificate for Child Development - Educational Leadership And Management
University of N. Iowa
Cedar Rapids, IA 03.2004 - 08.2005
Skills
- Microsoft Office
- High-speed typing
- Typing proficiency
- AED Certified
- CPR Certified
- Water Rescue Certified
- Conceal Carried North Carolina
- Medicaid
- EPIC
- PeopleSoft
- Medicare
- Health insurance
- Healthcare access certification
- Phlebotomy certification
- ProFiler
- H&R Block Tax Software
- CPT coding
- ICD-9 coding
- ICD-10 coding
References
- Lerron Bonner, Supervisor LootRentals,6822037924
- Ryan Lochbaum, Company Owner, 9802054660
- Debra Spencer, Branch Owner, 7045218023
Timeline
Event Warehouse/Delivery Crew and Driver
Loot Rentals
04.2024 - Current
Sr. Deposit Operations Consultant
Ally Financial
08.2022 - 08.2023
Screener/Examiner
EMSI
05.2019 - 07.2020
Locksmith Technician
Consolidated Locksmiths of N.C. of the Piedmont
04.2017 - 12.2021
Security Officer
NBA Spectrum Arena
02.2017 - 08.2021
Patient Access
Novant Health
02.2017 - 10.2018
Human Resource Specialist (CVS)
Ranstad
03.2016 - 10.2016
Member Services-(Blue Cross Blue Shield of North Carolina)
Convergys
03.2014 - 03.2015
Payment Services (WellPoint)
NCO Financial
11.2012 - 04.2013
Technical Support/Help Desk (Apple Inc.)
NCO Financial
10.2008 - 10.2012
Certificate for Child Development - Educational Leadership And Management
University of N. Iowa
03.2004 - 08.2005
Financial Aid Advisor (Office of Student Financial Aid)
University of Toledo
05.2000 - 12.2006
Bachelor of Arts -
The University of Toledo-Psychology