Summary
Overview
Work History
Education
Skills
Timeline
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Steven Houston

Hamilton,OH

Summary

Experienced and organized Registrar with 2 years of experience. Skilled in streamlining patient flow through accurate recordkeeping and clear communication skills. Proficient in using EPIC for patient information management and scheduling. I have worked in Customer Service positions for five years. I have only been in the medical field for two years but am currently excited to move up in the medical field providing a more hands on service in Patient Care.

Overview

5
5
years of professional experience

Work History

Registrar

Bon Secours Mercy Health
01.2022 - Current
  • Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
  • Streamlined the registration process for better efficiency with effective communication and organization skills.
  • Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
  • Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
  • Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
  • Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
  • Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.

Host/Cook

LaRosa's Pizzeria
11.2020 - 01.2022
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.

Crew Member

McDonald's
05.2019 - 11.2020
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Accurately operated cash register to process customer payments.

Education

Completed Course Online -

MedCerts
01.2024

High School Diploma -

Hamilton High School
Hamilton, OH
05.2021

Skills

  • Customer Service
  • Time Management
  • CPR Certified
  • Problem Solving
  • Organizational Skills
  • Scheduling
  • Patient/Customer Relations

Timeline

Registrar

Bon Secours Mercy Health
01.2022 - Current

Host/Cook

LaRosa's Pizzeria
11.2020 - 01.2022

Crew Member

McDonald's
05.2019 - 11.2020

Completed Course Online -

MedCerts

High School Diploma -

Hamilton High School

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Steven Houston