Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Steven Howie

Insurance Agent
Brandon,FL

Summary

Influential Insurance Sales Agent with years of experience customizing insurance programs, explaining features and advantages and developing successful marketing strategies. Motivated professional possessing exceptional multitasking, organizational and time management abilities. Expertise in customer relationship management, prospecting and sales. Proficient in microsoft. Driven Insurance Agent with years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals. Results-driven Insurance agent accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience
23
23
years of post-secondary education

Work History

Insurance Sales Agent

USAA
Tampa, FL
09.2020 - Current
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Drove team revenue totals by bringing in top sales numbers.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
  • Handled approximately 66 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.

Team Leader and Culinary Manager

National Guard Army
Haines City, FL
03.2020 - Current
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Distributed and briefed code of conduct to Soldiers, families and staff.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
  • Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Managed all aspects of administrative and personnel needs of ground supply operations.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Led team of eight members while providing exceptional customer service

Culinary Non Commissioned Officer

US Army
Fort Lewis, WA
07.2017 - 09.2020
  • Established personnel qualifications and coordinated onboarding activities.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Developed and implemented effective lesson plans to cover necessary material.
  • Identified training needs and planned classes accordingly.
  • Acted as training subject matter expert and provided extensive technical support to different departments.
  • Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
  • Saved $8000 by implementing cost-saving initiatives that addressed long-standing problems

Sales Specialist

Lowes Home Improvment
Tampa, FL
06.2016 - 07.2017
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Supported retail distributors, dealers and customers through in-person and telephone support.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Drove team revenue totals by bringing in top sales numbers.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.

Sales Specialist

Best Bey
Clarksville, TN
08.2013 - 06.2015
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Supported retail distributors, dealers and customers through in-person and telephone support.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Drove team revenue totals by bringing in top sales numbers.

Pizza Maker and Cashier

Michaels Pizza
Clarksville, TN
06.2011 - 06.2013
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Mentored new team members on sales software system operation.

Chaplain Assistant

US Army
Fort Campbell North, KY
08.2006 - 08.2012
  • Managed office and maintained records and files to offload administrative duties from chaplain.
  • Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
  • Officiated special services such as weddings, funerals, baptisms and nursing home services.
  • Led programs such as worship, study, fellowship and service opportunities.
  • Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
  • Applied knowledge regarding crisis interventions to assist in emergency situations.
  • Researched and prepared materials used in Bible study and daily devotions.
  • Oversaw administration and management of all areas of ministry.

Education

High School Diploma -

James Madison High School
Dallas, TX
06.2005 - 06.2022

Bachelor of Science - Psychology

Austin Peay State University
Clarksville, TN
08.2011 - 12.2016

Master of Arts - Writing

Southern New Hampshire University
Hooksett, NH
03.2022 - Current

Skills

Account retention

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Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 12 staff members.

Timeline

Master of Arts - Writing

Southern New Hampshire University
03.2022 - Current

Insurance Sales Agent

USAA
09.2020 - Current

Team Leader and Culinary Manager

National Guard Army
03.2020 - Current

Culinary Non Commissioned Officer

US Army
07.2017 - 09.2020

Sales Specialist

Lowes Home Improvment
06.2016 - 07.2017

Sales Specialist

Best Bey
08.2013 - 06.2015

Bachelor of Science - Psychology

Austin Peay State University
08.2011 - 12.2016

Pizza Maker and Cashier

Michaels Pizza
06.2011 - 06.2013

Chaplain Assistant

US Army
08.2006 - 08.2012

High School Diploma -

James Madison High School
06.2005 - 06.2022
Steven HowieInsurance Agent